"What a Resort & Spa! OVER RATED AND TOTAL DISAPPOINTMENT… Our most disappointed hotel stay. If can give negative Star, I’ll rate this hotel with negative Star.  Room conditions are not as per advertised and are so run down. Bath tub surface with few spots peeled off and crack sign, bath room smelly, bedside table surface peeled off, room wasn’t properly clean with tissues found on the sofa. Wall paper are also showing sign of peeling off.  Reason for such run down of our room, according to the reception staff, is that the hotel has more than 50 years of history.  Wjhat an excuse… An upgrade to modern room is made available to us by paying upgrade fee. Still we found that the upgraded modern room is not properly maintained. Stain on sofa not properly attended to and crack lines are prominent on basin.  There are two restaurants serving buffet meals. As we booked with Toya Sun, we are only allowed to enter the restaurant in Level 1. The food in Level 1 restaurant is not enticing, salmon sashimi are not in slice, but randomly cut small pieces of small salmon.  We tried to asked the reception if we can access to Level 2 restaurant by paying, but was declined.  No doubt the lobby has a stunning lake view but that don’t compensate visitor staying experience."

"Absolutely gorgeous resort! Loved everything about it - the service, the ambience, the food, the views from the room. We had French for dinner with options to add items (including Japanese seafood) and the quality is superb. The large public bath is nice too. If I were to make a suggestion, their outdoor Onsen can be made bigger and nicer for sure. Overall it was a fantastic stay and we would love to be back!"

"This is the most satisfying house I have ever lived in in Japan. The size, facilities and environment are all first-class, and it feels like being in New Zealand. Environment: It is about 2 kilometers away from Toyako Commercial Street, a bit of walking distance, very quiet, surrounded by scattered residential houses. It's just a little scary to be outside in the middle of the night. Service: You can get the key at Wanshige and leave it at the villa when you check out. Checking out at 10 o'clock is quite troublesome. Facilities: The information shows that it was opened in 23 years, but the facilities inside are obviously not new. They are a bit old, but they are well maintained. The things used are very high-end. The kitchen sink is particularly well made. There are microwave ovens, ovens, tea sets, tableware, induction cookers, etc., especially the entire hot spring, dressing room, and shower. It feels like a holiday home designed by a rich person for himself, and then sold to Wanshige. Location: There is a convenience store within a 5-minute walk. But if you are not driving, it is not recommended."

"Hotel at the main tourist street are insanely expensive. This is a much affordable option for those planning to visit mt usu and lake toya. But it is closer to Mt usu ropewalk. Hotel is outdated, probably needs an upgrade. Receptionist is very polite and helpful."

"Excellent restaurant with delicious breakfast and dinner. Beautiful view"