"It's a good check-in environment. The surrounding area is quite quiet. Check-in and check-out are very convenient. It's clean and hygienic. The service is very friendly. If you have any questions, they will be dealt with quickly and friendly. Overall, I am satisfied."

"There is a big gap between price and the quality or service. Internet access in the room requires an extra fee, and coffee availability is limited. Parts of the facility are quite old, and the fitness room is in poor condition. As a small consolation, breakfast could be included in the price to win guests’ hearts through their stomachs."

"Clean and tidy, no smell"

"Location was a little hard to get to since there is no warning about the drive way. Get in and the parking lot is tiny and couldn't find a place to park for check in or check out. Room was WAY smaller than we thought and pictures shown! Was actually blown away by how small the room was! The bathroom was dirty, dead bugs on the floor around the tub and dirt everywhere. The bed was horrible! No box spring or support other than a metal frame that made sonic noise it kept us up most the night! The bedding was thin and we froze most the night, even if we turned the AC off we died from the heat! The sheets were nasty, covered in diet and hair! I don't know if it was from the housekeeping or just never got switched! Tv was ok but barely worked so watching anything was basically a joke and the water pressure was horrible! Speak of the bathroom, forgot to mention that black mildew on the walls and the rust and white crust formed on the shower, it made us panic! The room also had various bugs and spiders in the room and it made us super uneasy! Were were celebrating our anniversary and it was the worst experience! We didn't even bother with the breakfast because the juice machine was out and the fruit and cereal looked questionable. Overall I'd give this place a 1 star only because the service at check in was really nice. "

"The room is clean and tidy, and the service staff is very friendly!"

"Very clean and very nice people"

"We had a great stay, everyone was so helpful as well as friendly. Our room was very clean & quite even with the remodeling they are doing currently. The young man that helped me at the front desk was so nice & helpful. Gave great feedback on local places to eat for dinner. Breakfast was hot and plentiful and several items to choose from was delicious. I’ll book again when visiting the area."

"Another business trip brought me back to the Tri-City area for the night. Having stayed at three other hotels in the area previously, I expected this hotel to be comparable. Unfortunately, I was disappointed. Based on the cars parked in the parking lot during check-in and check-out this hotel was not busy since it was a weekday. When I entered the lobby, the front desk was unattended. I eventually found the clerks sitting at a table on the other side of the building. Check-in was okay, and the clerks were pleasant. One appeared to be in training. The room itself was somewhat small, though the bed and TV were both large. The lighting was quite dim, possibly due to the type of fixtures used, and brighter bulbs would have made it brighter. The room included a desk and chair but no additional seating or lounge chair. The only power outlet available for charging devices was built into the TV, which was surprising for a newer hotel, as most now offer outlets at the desk or built into lamps. Fortunately, I had brought my own wall chargers and an extension cord. The room had vinyl flooring throughout. While that may not bother some guests, I would have preferred carpet. The shower was also very small, and it was difficult to avoid the water spray while lathering. I brought a couple of beers to enjoy during the evening, but the refrigerator in the room was unplugged, which made little sense. At exactly 9:00 a.m., I walked the short distance from the elevator to the front desk to check out and once again found it unattended. I noticed two different employees seated at a table nearby eating. Breakfast officially ended at 9:00 a.m., and by that time all food trays had been wiped down and the breakfast area closed. I attempted to get a cup of coffee, but while the decaf and hot water dispensers were half full, the regular coffee dispenser was completely empty. The two clerks did not look up or acknowledge me as I stood there. I eventually walked to the front desk, and they called a third employee to assist with checkout. There are two other hotels located very close to this one, across from the Pinnacle. On future trips to the area, I will likely choose one of those instead."

"I enjoyed my stay"