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Posted on May 1, 2023
Guest User
Booked through Ctrip, 4.9-4.30, the front desk lady who prepaid the full amount at check-in was very friendly. The hotel is relatively new and the decoration style of the room is modern and simple. The bathtub handle in the first room I was given was broken, with a sharp edge, went downstairs to find the front desk, showed her the photos, and changed one without saying a word. So, the first impression of the hotel is very good. 4.22 I told the front desk on the day that I wanted to extend my stay to 5.27 at the current room price. The lady who checked in helped me make a reservation and pre-authorized 3548.44 knife. As a result, inexplicably, the employee of 4.24 customer service said that the front desk informed her that I left the store that day and she came to clean up the room. Very surprised, I went to the front desk to understand the situation. The front desk staff on duty was rude. Not only did they not explain why I notified the customer service department that I left the store early, but also told me that there was no reservation information for my extension in the system, and there was no room. I asked her to contact the previous lady who helped me make a reservation to get a picture. But she said the hotel could not contact non-duty staff (she actually contacted later). Next, the employee said that he finally found me a room, I can extend it, but it can't be my current room rate... 10,000 words are omitted here
In the middle, I contacted the Trip.com butler and went to contact the hotel about the reason for the mistake of letting me leave the store early. The butler was very responsible and contacted different departments. Finally, the hotel verbally explained that the customer service department made a mistake. My order was no problem. I lived in 4.30 no problem. Of course, I'm fine. I paid all the money early.
Although the hotel can also reduce the room rate later to let me continue to live. But considering this chaotic and unpleasant experience, I left the store at 4.30.
When I wrote this review, it was more than 24 hours since I left the store, but my pre-authorized two payments have not been returned.
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Price per night from:€142
Posted on Dec 5, 2023
Anonymous User
The room is quite big, there is a gym and swimming pool, there are not many choices for breakfast, and the parking lot is quite large, so you don't have to worry about having no place to park. Since it is a Marriott hotel, the service is of a certain standard.
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Price per night from:€107
Posted on May 28, 2023
Guest User
The hotel is an older hotel, but the rooms and aisles have been renovated, modern and simple style, not bad. The only bad thing in the room is that the toilet is very short, similar to the child toilet. The hotel staff are friendly from the front desk to customer service to maintenance. There is no walking trail around the hotel, not very friendly to in-house guests without a car
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Price per night from:€112
Posted on Apr 10, 2023
Weinisenlin
Self-driving from JFK, normal for an hour, normal traffic jam for two hours
The front desk is an uncle, the check-in process is very rigorous
Next to the oversized 4S store
Free parking in the town
American breakfast
Nothing else
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Price per night from:€105
Posted on Sep 17, 2018
Shen浩洋The hotel is not bad, clean and comfortable, although the age is a bit large, but the experience is very good, the surrounding is convenient. Good value for money. The hotel has breakfast, but the end of the time is relatively early, it is recommended to bring your own washing tools.
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Price per night from:€103
Posted on Jul 20, 2025
Guest User
The hotel is located near the highway, which is quite convenient. There are more than ten restaurants within a ten-minute drive. The hotel has a free gym room, swimming pool and spa.
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Price per night from:€93
Posted on Oct 12, 2023
Shuh101
Quite a good hotel, there are many shopping malls and restaurants next to it, very convenient. However, the hotel is located at the junction of the main road and the highway. When entering and leaving the main road, you need to pay special attention.
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Price per night from:€97
Posted on Dec 1, 2021
Beba TorresExcellent much better cleaning perfect all beautiful clean and above all warm water hehe to be the first time we were there we liked it a lot 😉
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Price per night from:€67