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9.1/10
Great
GGuest UserQuite new hotel, relatively normal Hyatt Place room, average breakfast. Close to the highway, it's best to ask the front desk for a room on the inside, otherwise it's quite noisy.
GGuest UserI usually love staying at this hotel but on this trip I had lots of trouble. Special events took up all parking spaces and I had to park off property after cruising for 30 minutes with no space available. The pool area was having a rock music beach party until 11 pm on the night I was departing and needed to wake at 5:30 am for my flight. No staff warned me of this late night party that created serious noise in the tower I was in that faced the pool. Hotel front desk offered ear plugs but no apology or offer to change rooms. To add insult to injury I asked for a wake up call that never happened. Luckily I had my phone to wake me although I got very little sleep.
SSunflowerSYBooked a king suites room. Comes with sofa bed and a small kitchen area. Spacious room. Comfortable bed. Decent breakfast. Complimentary coffee and tea station at lobby area. About 8 mins drive to nearby ****** downtown if you plan to drop by during your stay.
GGuest UserIt's quite clean. It takes too long to refund the hotel deposit. It takes a month. I didn't have parking but I was charged a parking fee of 14 US dollars.
GGuest UserThe Hilton resort hotel feels very new, the front desk service is very standardized, breakfast is OK, the room is clean and feels large, the facilities are complete, I recommend everyone
FFONG SIANGThe room is very clean, the space is spacious and clean, the attitude of the counter staff is also very good, any questions or needs will be patiently answered, next time you come to Reno, you will come back again.
MMorganMelissaWe came up for Hot August Nights, because they do have a dedicated parking area for show participants. We do appreciate that! In the parking garage, there were several spots of urine that were there for the duration of our four days. Maybe the pressure wash that once in a while? Wait for rain?
At check-in, the front desk lady seemed to hate her life or job or being friendly in general. Her responses were short and rude. The room had a nice view of the pool area and it was a pretty view at night. But, to see the view you have to wrestle with two sets of curtains which was tough. I had to stand in the chair and grab the curtains from the top to move them. The beds were comfortable, so that's a plus. The bathroom was outdated, the shower head hits you in the chest, but would be perfect height for a 4'8” child. The shower curtain rod was coming off the wall on one side, I did let the front desk guy know at checkout. Restaurants were great, lots of choices between the three ”resorts” in the Row. There was a small in room fridge to put our leftovers in, and drinks. Their is a Keurig coffee pot, if you want cream in your coffee you'll want to call and ask for more!
Overall, this was an ok stay for what we needed. But, for a grand for 3 nights I think we will be staying somewhere else next year, where we know everything has been upgraded.
GGuest UserThe third-floor room was spacious and well-appointed (plates, cups, silverware, etc.) on our first night, but the same style first-floor room on our second visit was meant for handicapped persons and did not include the same appointments. Both rooms were quiet. The breakfast was good, but the eggs were from powder.
LLILIThe lobster buffet must be tried, the children like to go to the fun center, a variety of games, we did not include breakfast, so it is not clear. There is a 24-hour restaurant on the first floor, and the children's menu is good. There is parking lot, rest assured!