Romulus Hotels with Swimming Pools

The transfer is very convenient. It is right inside the airport, directly connected to the terminal, and the hotel has a direct boarding security check channel. The room is large and very clean. Hygiene: clean; Environment: convenient; Facilities: a bit old

Booked thru a last minute ”hot” rate 3rd party, for supposedly a top hotel in the airport area. Glad I did not pay full price. Wanted a quick overnight for a super early morning flight. Unfortunately the property was scary and disorienting with its sprawling layout. As a single woman traveling I was surprised my room was located so far away as a choice by the reception staff. The room was not up to sleeping standards, I might as well have crashed in a chair at the airport. For a Marriott supposedly as a top property, this was a very tired, dirty, damp, musty place with dimly lit catacombs hallways. Great setting for a horror flick. As noted my room was so far away, and so remote I didn't feel safe. The door was flat metal, nondescript, like an old motel or solitary confinement. The room was dark and damp. The smell of musty AC hit you upon entry and the AC unit rattled so loudly it was worse than airplane noise. I couldn't bring myself to shower. I put socks on to sleep, what sleep I got. The carpet was disgusting and likely growing fungus at this point. Please beware if staying here. I do not know how this hotel was categorized as a top hotel in the 3rd party's offerings. It was truly subpar. I'd be leary of ratings and would read more reviews in the future.

I was in town for the weekend for my nieces wedding. I have never had a crazier experience in my life at a hotel chain that I am a platinum member for. I don’t usually leave reviews but I want patrons to be cautious and aware. This is an extremely dirty hotel. My 15 month old son was bitten by bedbugs from the crib that was provided by the hotel. There were also aunts all over our room. We asked to switch rooms and were denied. The general manager Stephen Dixon would not speak to us in person despite multiple requests. We got rid of all our luggage clothes from the trip. On top of that, I am a physician and saved an 8 year old boy that DROWNED in their pool on site. Was told I fabricated the story despite EMS showing up and rushing the young boy to the hospital. I am a Marriott platinum member and have yet to hear back from the hotel or enterprise. My son was rushed to urgent care because of fever and the lesions seen on his torso and extremities. Run!! Do not consider this place. See pics for yourself.

NOTE: I have previously incorrectly posted this review referencing Holiday Inn Express Romulus/Detroit Airport, an IHG Hotel. And, I apologize to Holiday Inn Express. Therefore, I am resubmitting this review for the intended establishment: HOLIDAY INN DETROIT METRO. AIRPORT SHUTTLE EXPERIENCE: Several guests including myself arrived the same time via hotel airport shuttle. Shuttle driver was very polite, courteous and respectful. However, upon arrival at hotel, no one (staff) was present at the front desk and/or lobby area. We waited for approximately 10 minutes before a staff appeared from back office. With a very solemn/cold facial demeanor we were individually checked in. No welcoming remarks, etc. It was an overnight stay for me since I was connecting flight to Japan the following day - London/Detroit/Japan intinerary. RESTAURANT - FOOD SERVICE & FRONT DESK EXPERIENCE (Morning of following day) Basic western breakfast (limited selections). Restaurant staff was rather abrupt and rude by advising me that I must pay her a “gratuity” fee since my breakfast was complimentary (As an option, IHG Diamond status guests receives complimentary breakfast). I was rather uncomfortable with this encounter. I immediately brought this issue to the front desk staff about the gratuity issue. Unfortunately, she bluntly told me that it was “NOT HER CONCERN” and that any gratuity issue/concern was with the restaurant and not the hotel’s. From my observation/assessment of her demeanor, tone of voice and body language, she basically conveyed an “I DON’T CARE” indifferent attitude. As an IHG Diamond status customer, I expected a higher quality of customer service experience based on the highly commendable reviews posted in the IHG Review website. Unfortunately, it was an extremely “SUB-STANDARD” experience to me. Personally, I ABSOLUTELY DO NOT RECOMMEND THIS HOTEL even for an overnight stopover. The treatment I have received was so degrading/humiliating compared to the highly commendable excellent customer service experience I have received from other IHG hotel establishments. Overall, I have perceived that the staff I have interacted with were extremely INDIFFERENT and very deficient in providing proper customer service. Further, it was also unfortunate that my candid review (similar to this review) was never posted by IHG after my submittal within a timely manner.

On July 14 I flew to Detroit to attend a funeral on the 15th. I carefully researched airport hotels. The one I wanted was The Westin but couldn’t justify $340 for 11 hours. So I chose the next best thing, Embassy Suites, still expensive at $200 but I prefer to be clean and comfortable in hotels. Embassy Suites has always fit the bill in the past. When I walked into Room 217 my heart sank. It did not have that clean feel I was used to and had a moldy odor with old worn out furniture. I took photos to prove all of my anxieties. The curtains were old, thin, shabby and torn. The sofa was torn in several places. The table had dried food on it. The beds looked like children had made them up and the pillows were small squares like the size of medium throw pillows. The bed spreads were worn out and thin. There were stains on the pillow cases and make upon one. The towels were shredding. The toilet was so small your knees were up in front of you. I was appalled and disheartened. But, like a big girl, I sucked it up and did my best to make the room to,enable by spraying it with sanitizer and perfume and covering areas with towels. I carry a travel sheet for those…’Just-in-case’ moments which I never thought would happen at an ES hotel. I put my sheet over the sheet and pillow case and tried to be a good soldier. I began to nod and opened my eyes and saw something moving. Startled, I jumped out of the bed and grabbed a tissue to see what this was. I hate bugs of any kind but at this point of desperation, the bar was so low, all I could hope for was that it was a filthy disgusting roach and NOT A BEDBUG‼️ I put the insect in the water glass with a little water and took a picture. When I enlarged the picture I was beyond upset and completely baffled…IT WAS A TEXTBOOK BEDBUG!!! I googled images of bedbugs to see if this really was a bedbug and…it really was a bedbug…smh. I called downstairs and told the desk clerk, Diamond, there was a bedbug in my be along with all the other cosmetic problems, she replied “I can assure you it is not a bedbug cuz we get checked for them every two weeks. I decided to take it down to the manager but that person was gone. I showed Diamond the photos of the condition of my room and she was disconnected. She explained the furniture is not their fault because Covid prevented them from remodeling. Ok, regardless of the reason, the facts were the facts. She didn’t need to prove anything just lend an ear of understanding how I was feeling about paying $200 for 11 hours. It seemed Diamonds customer service skills needed honing. Diamonds words of understanding and compassion were “Would you like to check out?” I kid you not. I was not trying to get a refund, I saved $10 by using Priceline instead of Hiltons site so, no, I’m just letting you know what’s happening…period. I told her I’d love to if she was going to pay for it! Of course not. When she first saw the bedbug she tried to tell me that was not a bedbug but when I

I was greeted warmly. All the employees were nice and did their best to accommodate all my request. I’m not from Michigan, so it seemed pricey for the quality. However this weighed no bearing on my stay. They have a restaurant in the hotel that prepares food, which is convenient - but some things weren’t up to par. For example I got fruit with my breakfast, and the not only looked old but also taste old. With that said - front desk and housekeeping were amazing. Thank you!

The environment is elegant and the airport shuttle runs every half hour, which is very reliable.

In order to return to China, self-quarantine for seven days + do nucleic acid. Very close to the airport, you can also order takeaway to the door. The overall experience is good. It is suitable for small partners who want to return to China to take Delta. I hope everyone can return home smoothly!

Good location, close to the airport, suitable for transit accommodation, convenient parking, complete facilities, as always, Courtyard style, good value for money, worth recommending, North American travel is suitable for family living

We had a brief stay here, overnight before a morning flight. Our family of 4 (including 2 teen boys, 17 and 19) got a suite with 2 queens and a pull out couch. My older son slept on the couch not pulled out and was comfortable. The queen beds were also comfortable. The room was very clean. Shower and toilet areas are separate…feel like closets, but we had no issue with that. Staff we encountered (front desk) were friendly and helpful…shuttle was easily scheduled. Shuttle was a bit late (10 minutes) in the morning but we had allowed for plenty of time to get to the airport so it was not a problem. The driver was very friendly and helpful, and we understood, as everyone is short staffed these days…he was likely pulling double duty. Front desk staff was in communication with him as well, so we knew he was on his way and were not stressed. Breakfast was adequate. Pre-packaged egg cup was surprisingly decent. I had that with some warm oatmeal and was set for the morning. We did not have time to use the pool or exercise room but they were available. We had a very smooth, quiet, brief stay and would stay here again. It served our needs well.