"The room is nice and comfortable. The food is good The hotel staff (reception, dining room. Talya chamed and the rest ) did everything to give us the best time and everything we needed in the hotel. Location close to the center of the city. Ask for view to the lake."

"Clean,nicht people Parkinson very nice"

"It is a nicely renovated hotel but there are way too many issues to enjoy a nice vacation. Consider skipping this one at least until the end of the year or the war, so that hopefully they get back some more professional managers and employees to better run the property (since one has to assume it is so badly run because the main management/employees are deployed in the war at the moment). There are too many issues to list, but just to give you an idea of a couple: -Your GPS will take you to a hotel gate that doesn't have any sign that you are at the right place/hotel name. -People at check-in and everywhere at the hotel will likely Not speak English so be prepared to try to speak in Hebrew. -You might book a room and be given a different type that is not suitable with enough beds. -Weird situation where you have to go through the hotel lobby when going from the pool to the spa since the spa area (e.g. indoor hot tub) is all locked from the pool area. -Similarly weird, need to walk through the dining room area (e.g. in between people trying to enjoy their meal) to take elevator to your room. -No shade at all in the pool until later in the day (consider some trees or tarp at least on 1 end of the pool??). -Only 1 complimentary activity a day at 8:30am (we went to morning yoga but the instructor never showed up/was apparently running late). -No communication from staff to address concerns during or after stay. From the reviews online, it appears that customer service is a common issue with many of the nicer hotels in the area (e.g. Galei Kinneret, The Setai across the lake..). Consider staying in a different area/hotel altogether with better customer service until these issues are resolved, and just do a day trip there instead. The Ritz in Herzliya is a clear winner in that department at the moment and a perfect alternative."

"If you are looking for a high-class hotel experience in the Tiberias area, you are not going to find it here. Even with the leaking AC, which the hotel staff took care of, my stay here was pleasant enough. Meals here are pretty basic, with one great exception. On certain nights, the hotel hosts a restaurant, Shulchan Hagalil. What a pleasant surprise. The food was plentiful and delicious, and the service was great."

"This was a fantastic place for years to sit and have an early breakfast right by the Sea. The place has obviously switched ownership because hospitality is last on the list. They seemed to cage in the patio with plastic for reasons most tourists would not understand; to much heat too much rain to much wind. All the reasons patio cafe's have indoor seating if the elements are too bad. Coupled with workers and servers that ignore you, I don't know how this place stays open. So sad it was such a quaint place to go."

"Some parts still undergoing renovations. Staff are extremely friendly and helpful. Great for families. Great breakfast. Not great parking, but you can usually find on the street. Really nice pool and this is an excellent place for families."

"Enjoyed my stay very much. The staff was gentle and professional. The room was comfortable, very clean and spacious. Large variety and taisty food Large pool with excelent lanscape. Only cons- no air condition in elevators, no so close to the city center."

"we had the most beautiful stay... the atmospher is wonderfull.... rooms are very clean .... service was exellent every body in the management were extra nice in every way... the food breakfeast was delicious.... we eat only kosher and found the masghiach on premises and he was really accomidating ... who ever is looking for a relaxed wonderful expirence should only come to this place"

"Clean room. Friendly and helpful staff. Convenient location with carpark. I checked in on a Saturday which was Shabbat and was upgraded on Sunday to a larger room. They offered me a free fruit platter. Good value for money. The breakfast is basic but not bad."