"Went in low seassons Would appeiciate to have more light at nigth Would appreciate to have more place to put our lugage and clothes Toilet and shink plumbing did a lot of noise."

"Excellent service and attention especially for the boy at the reception."

"Off the beaten path! This gem is above Santa Elena with a view of Arenal and the lake. If you stay here, remember that it does take time to get up and down to Santa Elena and Monteverde. However, it is quite close to Selvatura and Treetopia. The food is from their farm and excellent (as well as reasonably priced). The caretaker is very attentive. It can be much cloudier and rainier up at the Lodge than down in the town. The road is rough. AWD is an asset, though can probably make it without."

"I’m sure this is a beautiful place with nice rooms, but unfortunately we were turned away at reception despite our paid reservation, due to my wife’s service animal. The reception was highly insensitive and disrespectful about the situation given it was close to sunset (it is a bit further removed from Santa Elena on a mostly unpaved road so took longer than expected), and we would have to find another hotel in the high season. The focus of the hotel was on their pet policy, with no understanding or respect for the fact it was a trained service animal. Our suggestions such as a deposit were not accepted and we felt very badly treated generally, as they let us wait while they were “considering” but after 30 minutes (and other guests helped) we received the same answer. We left as this had a highly stressful impact, and even after everything this episode would have been acceptable if it wasn’t for the fact that this hotel does not want to give us back our payment, while we didn’t spend the night. No respect, no decency and a very humiliating experience that I do not wish to anyone. As I just received an email from the hotel to “share my experience after my stay with them” I am duly obliging."