"Extremely Disappointed - False Advertising and Hidden Fees I am writing this review to warn potential guests about the misleading practices and poor conditions at Sand Box Apartments in Tugan. ## Hidden Fees and Deceptive Pricing Upon booking, I was charged the advertised rate of $133.40 for one night. However, I was then hit with an additional $95 cleaning fee that was never mentioned during the booking process. This represents a 71% increase from the advertised price and feels like a deliberate attempt to mislead customers. ## "Luxury" Claims Are Completely False The property is advertised as "Luxury," but the reality is starkly different: - **Walls and furniture**: Heavily stained throughout the apartment, including the dining table - **Cleanliness**: Thick dust accumulated in every corner of every room - **Pest issues**: Cockroaches present in the shower area - **Air conditioning**: Visibly mouldy and disgusting condition - **Amenities**: No Wi-Fi despite being advertised as available ## Location Issues The apartment is positioned directly under the Gold Coast Airport flight path, creating constant noise disruption. Combined with extremely thin walls between units, guests can expect no peace or quiet during their stay. ## Final Thoughts The $95 cleaning fee is clearly not being used for its intended purpose, as evidenced by the poor state of cleanliness throughout the property. This appears to be nothing more than a money grab from the property owner. Save yourself the disappointment and hidden costs - look elsewhere for accommodation. The Sand Box Apartments fall far short of even basic standards, let alone the "luxury" experience they claim to provide."

"Very good resort hotel, the sea view room is very comfortable!"

"This place exceeded all expectations. The location was perfect and the unit was fully contained. We will be back Great to see the ocean Loved it Liked the walking path Shops nearby I highly recommend this place"

"Good value accommodation. We only stayed here a couple nights but the location is excellent. Right on the beach and a few minutes from the airport. Our room was a good size and clean, if a little basic. Bathrooms very dated and needing renovation. Pool area was OK, but not heated and very cold. Spa pool bubbles were like Niagara falls throwing water everywhere lol. We were happy with our stay, but I do think the complex is in need of some modernizing. "

"We continue to visit Pacific surf because of its location and cleanliness. The management staff are delightful people making the stay even more appealing The unit was spotless on arrival as usual. The location is absolute beachfront a truly magnificent place "