"I did this booking because it was next to my friend's bar but I am handicapped on oxygen and my husband has a bad leg and is unable to climb 3 sets of stairs up to my room because their elevator was out and has been out for 2 weeks. I didn't find out that the elevator was out until I went to check in. I had to go somewhere else because they had no available rooms on the 1st floor. So instead of checking in at 6 pm and my husband being able to take a shower before we went out to celebrate our anniversary we had to find another hotel and rush to dinner so we could meet up with our friends and we were late. Then they refused to refund my money because I didn't let them know I was canceling before the 15th of the month. How am I supposed to let you know before the 15th when my reservation was on the 18th and I had no knowledge that the elevator was out of order 2 weeks ago! I will never use this hotel ever again! Ruined my entire night because my husband"

"Clean rooms and friendly staff."