"Spacious, clean room with a lovely view. The room was perfect for our needs and great value for money. Staff were kind and helpful. We had no issues whatsoever. I would definitely stay here again"

"Great service and very clean Our air conditioning wasn’t working but we were given a electric fan heater"

"I am writing to express my extreme disappointment with my recent stay at your hotel. what I expected to be a pleasant family trip, the experience fell far below acceptable standards. Key Issues: 1. Lack of Child-Friendly Accommodations: The hotel failed to provide a proper extra bed for my child, despite prior arrangements. On the first night, after three requests,we were only given a throw pillow as a substitute for a proper pillow. The staff dismissed my concerns and even told me not to raise my voice when I sought help this was unacceptable, especially after a long journey when we were exhausted. 3. Unacceptable Incidents: False Scarcity of Basic Amenities: Staff repeatedly claimed the hotel had no spare pillowsand only one blanket left an implausible and outrageous assertion for any reputable establishment. 4. Uncomfortable Room Conditions: The room temperature was fixed at a freezing 16°C with no heating or adjustable thermostat. We endured this until the third night when we finally received proper blankets. 5. Inconsistent Service: While some staff later were polite, the initial treatment (particularly on the first night) was appalling. I chose not to escalate further to avoid ruining our trip, but my child had to endure" these conditions for all four nights. 4. Unacceptable Incidents: False Scarcity of Basic Amenities: Staff repeatedly claimed the hotel had no spare pillowsand only one blanket left an implausible and outrageous assertion for any reputable establishment. The so-called last blanket provided was visibly stained and unclean. When I requested a replacement, I was told no alternatives existed . This is either deliberate dishonesty or gross mismanagement. Expectation: Given the premium paid, I expected basic comforts like warm bedding, respectful service, and child-friendly solutions. Instead, we felt neglected and unheard. Positive Notes: The breakfast offerings and dining staff were exceptional.The quality, variety, and attentive service made our mornings enjoyable. Specific team members [mention names if possible] provided warm, professional hospitality that stood in stark contrast to other issues we faced."

"An early check in was catered for a late check out was catered for the receptionist was great the breakfast was good and the bed was comfortable.. I cannot find fault. Thank you all concerned"

"It’s good enough location, good price and clean"

"The hotel is clean, the rooms and bathrooms are spotless, and the air conditioning works well. There are many guests, but it still feels private. Overall, it’s very good."

"I recommend this hostel for its cleanliness, the kindness of the staff and its location. Commons areas are cleaned daily. The hostel offers a range of activites and it’s a good way to meet people ! I recommend it to anyone and I’ll come back if I’m back in Sydney"