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9.5/10
Amazing
AAnonymous UserFirst impression of the lobby is grand yet intimate. They escort you to a table and bring a welcome drink while checking you in. The rooms are large with a wonderful view. The rooms look just like the photos. Breakfasts are great, they make Eggs Benedict every morning. One day there was mango juice. Green smoothie every day. You can also get soba noodles cooked. You can even exchange breakfast for lunch at the hotel next door, and use their larger pools there. The room description mentioned a sea view, but on the third floor, a triangular roof slightly obstructs it, though the view is still incredible.
GGuest User. Halekulani Okinawa is an outstanding resort that delivers exactly what you expect from the brand: impeccable service, exceptional comfort, and a deep sense of calm.
The service is flawless—attentive, warm, and genuinely thoughtful without ever feeling intrusive. The rooms are extremely comfortable, beautifully designed, and perfectly suited for a slow, restorative stay. The surrounding nature is stunning, and the resort feels well integrated into its landscape, which adds a lot to the overall experience.
We stayed in December, and despite it being winter, the atmosphere was still incredibly pleasant and charming. The main pool does not operate in winter, but honestly, it doesn’t feel like a drawback at all—there is so much more to the property than the pool.
Breakfast deserves a special mention: it is excellent, with high-quality ingredients and great variety. I highly recommend trying breakfast in different restaurants during your stay, as each offers a slightly different experience.
Overall, Halekulani Okinawa is a refined, serene, and beautifully executed resort. A perfect choice for those who value comfort, service, and atmosphere over loud entertainment—even in the winter season.
YYan ReevesWe had spent 4 nights at the hotel during the Golden Week which might have influenced the perception of service, but not dramatically.
Among the advantages of the hotel are: nice spacious rooms (ours had a stunning sea view); generally good location with beautiful nature and access to the beaches where you could actually swim (not a given on the island) - at least until the tide goes too low; reasonably good food across the restaurants with rather friendly prices; stylish bar with quality drinks.
Among the disadvantages are: very non-Japanese service (generally not very helpful, with low penetration of English among the staff) and lack of attention to detail that could make the resort actually very nice - again, not very typical case for Japan.
A few pieces of advice to the management:
1. Bring the option of in-room breakfast. If a guest is sick and can’t go down, it’s impossible to order in-room breakfast on the day, while rooms service opens at 11:30. Same frustration goes to the coffee stall downstairs that doesn’t serve coffee during earlier breakfast hours
2. Consider equipping rooms with coffee machines and contemporary electronics - low costs to take, yet massive disadvantage for the 5* status for not having them
3. Pay more attention to room service: we spent 48h without shampoo and shower gel. Our glasses were washed occasionally. New bottles of drinking water arrived only once.
4. Fix the beach! The amenities there look like a poor community beach area, especially those shameful umbrellas. You have reasonable amenities at the pool - why not spreading them to the beach areas to make them feel more like a resort rather than public beaches that no one gave any care?
5. Gym and SPA amenities could use a bit of refreshment. I won’t mention SPA service itself which might be a result of poor luck with the specific technician
6. Empty mini bar equals lost revenue. You could easily cover the modifications above through adding more options for people to enjoy drinks at their balconies.
What makes staying in Japan truly special - genuine care and attention to every detail - was completely missing over our stay at this Hyatt. In fact, we consistently had that feeling “this could actually be really nice” and then something would go terribly wrong with the awkward service. The hotel that looks like 5* on pictures leaves a 3* aftertaste at max. I am only writing this because I felt it didn’t have to - those are easy aspects to fix.
AAnonymous UserWonderful hosts.I stayed in the attached two-story townhouse. Upstairs was a roomy bedroom with 3 big-sized single beds. Downstairs had a new bathtub/shower combo in the bathroom. and roomy kitchen had all modern amenities and served as the family room. Great outdoor space for a BBQ or just to relax with some snacks and drinks. Best part was my dog could enjoy being inside and outside with no restrictions. Just be considerate with your pet. (pay pet fee upon check-in ¥1,100) Breakfast was delicious.
GGuest UserJust as you'd expect from a Hoshino Resort property. The place was spotless, and the amenities were excellent. Beyond the in-house cafe, the food trucks parked outside offered a great variety of dining options, giving guests more freedom of choice. My only slight surprise was finding a small insect in the room, but given the natural surroundings, it's probably unavoidable.
FFerda YayciLovely place — very clean and peaceful. The check-in point wasn’t at the main building, which could be a little confusing at first. It might be helpful to hang a sign or note to notify guests. The check-in was actually in the next car park building, and the stairs are hidden at the back, so it can be difficult to notice. You might not be able to find anyone there too so in that case it's the best to call provided number or let them know the check in time. Other than that they were very kind and helpful in keeping my bags for a while. Also 10 minutes walk to Blue Cave! Thank you🤍
PPrinzzzzzzFour people with my family stayed in this hotel. Because we still wanted a private space, we rented two rooms for two nights. The self-service check-in was simple and easy to understand. The room space is really large, enough for four people. There is also a large balcony facing Laohu Beach and the beautiful sea view. There are many delicious food near the hotel. I will choose to stay again next time!
GGuest UserI had a wonderful stay at this hotel. The staff was welcoming, professional, and always ready to help. The room was clean, comfortable, and very quiet, which made the stay especially relaxing. The location was also very convenient, close to restaurants, shops, and public transportation. I truly appreciated the excellent service and attention to detail throughout my stay. I would gladly recommend this hotel to anyone visiting the area and would be happy to stay here again in the future.
GGuest UserMy girlfriend and I come from Hong Kong, and we’re honored to visit Okinawa for the first time, staying at your esteemed hotel for four days and three nights.
All the staff at your hotel are exceptionally friendly and eager to assist. Whether at the front desk, restaurant, or cleaning team, every colleague is impeccably polite. Even though our Japanese is nonexistent, the staff patiently communicated with us in English, which truly touched our hearts.
This time, I successfully proposed to my girlfriend right here at your hotel—sincere thanks to your hotel for creating such unforgettable and beautiful memories for us. Additionally, we absolutely loved playing with the parrot in the hotel’s basement; it’s so adorable and fun! We hope to see it again next time and have more joyful playtime with it.
We look forward to the opportunity to return in the future and share more warm moments together.
GGuest UserThe room looked clean, but when I walked to the tatami place to see, it was actually full of hair and a lot of sand dust, and then carefully checked the entire room floor, I can only say that there is a lot of dust, a lot of sand and a lot of hair! I can't believe it..... Later, I wiped the floor all over, and the pillow shook the dust before I had a way to rest and would not choose to stay again.
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