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Jetwing Yala is a remarkable hotel that seamlessly blends luxury with the breathtaking natural beauty of its surroundings. Nestled in close proximity to Yala National Park in Sri Lanka, the hotel offers an unparalleled wildlife experience, allowing guests to witness majestic creatures like leopards and elephants in their natural habitat. With its modern amenities, impeccable service, and eco-friendly practices, Jetwing Yala stands as a testament to a truly unforgettable and sustainable hospitality experience.

This was the second time I visited Heritance Kandalama and it was better than the last stay especially I would like to mention the Guest Relations Executive Miss. Yoshina for taking care of our family and fulfilling all our needs with all the needed information with her efficient style and making the stay comfortable also big shoutout to the chefs food was beyond amazing and the restaurant staff was very active as well and also the suite was amazing with all the amenities that should be there in a room overall a 10/10 experience and a must visit place in Sri Lanka ♥️

The hotel is located around 10 minutes from the famous Sigiriya citadel. The hotel’s pool and the main lobby area including the bar overlook the sigiriya citadel (Sigiriya rock), making it one of the best views of the famous rock. Further the hotel is surrounded by lush greenery. Hotel staff are professional and also “extremely” friendly. They are a “true example of island’s hospitality”. The pool and the bar area are the best places to relax. Room service, laundry service and reception were really responsive and always available. Hotel rooms are of single category but some rooms need more attention in maintaining, especially the room that was given (Room 41). The room looked kind of rundown. Yet, house keeping was commendable. Same time, food menu, and the restaurant should be improved as breakfast was almost same every morning, “french toast” was not really “french toast” at all and there was no refilling of certain food items (especially cut fruits) for late risers.

A highly recommended resort hotel! I had been booking hotels before, but I accidentally booked this one. When I checked in, I saw a single-family villa and immediately decided to stay for another night. The room is very large and has a complete range of facilities, making it suitable for family travel. The trees in the hotel are thick and dense, all of which are primitive and naturally grown. Bird-sized butterflies fluttered, birds chirped, and cicadas sang melodiously... Living here, I felt far away from the hustle and bustle. It was great to swim in the afternoon and lie in a hammock. At night, I could see the stars in the sky, which really felt like returning to my childhood. The boss is Chinese and very attentive. Seeing that our companion had gastroenteritis, he specially cooked a pot of porridge for us. The front desk ladies are also very cute and enthusiastic. They actively provide services every day. It is also very convenient to go to the nearby Lion Rock and Dambulla Caves. I will find another opportunity to come next time.

We really enjoyed this establishment and were able to enjoy our last moments in Sri Lanka until the end thanks to a late check-out :) All the staff are attentive, accommodating and efficient! The buffet is varied and suitable for several types of palates. The rooms are large, clean and well equipped. The BIG plus of this hotel is the magnificent swimming pool which is at an ideal temperature!

This is not our first stay at the hotel. This was our 3rd or 4th visit and it is the last for sure due to their poor customer handling and management. I must say that our previous stays were fabulous and i have made positive reviews in TripAdvisor for those. However, this time most of the staff are new to us and not so friendly and caring as the ones who were there earlier starting from the front office. They just don't care, I don't know if its because we are local travellers. On the other hand, the ”amberella” welcome drink is awesome as always. We stayed in a Duplex as there were 4 adults and my 9 month old baby. The rooms were clean and spacious. The living area was giving a calming vibe and had the same look as their other villas we have stayes before. Our baby, husband and I were in the upstair room and when we entered the room is was heated up and the air conditioner was not working properly. It was so uncomfortable so we called the front office and they sent a team to repair. It was taking alot of time so we requested for another room as our baby was feeling tired and needed a nap. Plus, they had adequate rooms vacant and even had Duplex category rooms available too. Still, they refused to shift us to another room so we kept the baby in the ground floor room. The repair took around 2 hours! And then we went to the room and the air conditioner was working. Yet, we were not able to have a nap and relax as we had to go out to Anuradhapura which is the main reason for our visit. So we came back at around 9.30pm and the air conditioner was not working again. Again the same drill, a team came, inspected and told us they need to repair again and it was 11.45pm when they said this. We refused because we were already exhausted as needed to sleep. Also, now, at 11.45 at night they are asking us if we can move to another room (Duplex category). They had vacant Duplex category rooms all this time and in the moddle of the night they are asking us to shift. In my head I was bursting but we were all too tired to keep arguing or leaving the useless place so we stayed in the same Duplex room just till morning. Early morning we left the hotel without breakfast eventhough we had paid for full board. They charged us the whole amount and invoiced for the additional food as well as mini bar (just mentioned this if not someone could think that they must've given a discount or wave-off). So we paid almost 500USD just for one night for this drama. We will never go back to this hotel and not at all recommend. I guess the main issue was poor management of the situation and it shows how poor the hotel management is. We were in Duplex 3 (Kohomba). This hotel staff or management will never care about the customer if something goes wrong and lacks hospitality. Afterall, while we were having our breakfast we got a call from the general manager of the hotel and he apologized but I think it is too late as we have already left their property. On the plus side, t

This one is spectacular. We couldnt ask for a better start for our holiday. The chef and the manager were so kind! Like a family. The room was very clean and big, the garden is beautiful and they will save you from monkeys when needed. I felt very great in this one. They also prepared a birthday celebration for us! Oh how I love you guys, we can not wait to come back and we will definitely stay longer. This place is also a few kilometers away from Sigiriya, Pidurangala, and Minneriya National Park.

Garden-style hotel, with beautiful scenery and large rooms. There is also a welcome ceremony when arriving at the hotel. There are not many people staying at the hotel. The most funny thing is that from the lobby to the room, the bottle car cannot pass the path smoothly. At that time, the design was not thoughtful. The overall feeling is that this hotel is a relatively high-end hotel in the local area, which is good in all aspects, but remember to give a little more tip, otherwise you can just shake your face and show it to you

”I want to extend my heartfelt thanks for the wonderful experience at your hotel. The room was spotless, the food was exquisite, and the scenery was stunning. Your team's service truly made my stay special!”. ”I wholeheartedly affirm that this is the best place in Dambulla and highly recommend it to everyone seeking an exceptional experience.”