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What an incredible stay my husband and I just had at this beautiful resort. We decided to come for my birthday week, all the way from Florida, and it was one of the best trips we’ve had in many years. From the food, to the service, to the staff, this Ritz Carlton is absolutely top notch. Every single staff member there was exceptional in the way we were treated and the obvious way they took pride in how they feel about working for this beautiful property. When they found out it was my birthday, they went out of their way to make me feel special!!! The food at the bar and at Wyld was just delicious, and on my birthday, they sang to me, brought me a waffle with a candle, and a sweet gift. Diana and Hazel were just incredible, and greeted us each day with the kindness smile and phenomenal service. Our suite was gorgeous, the hotel is stunning, and the grounds are just so beautiful. I was so sad to leave after 5 days that I actually cried on the way to the airport. I would recommend you visit this magical resort and treat yourself to such a special time.

SO... My purpose of being there was to be close to where I was having surgery (in Vail). I was so looking forward to being in a luxurious hotel where I could enjoy the views and have a nurturing place to return to post surgery to start healing and doing Physical therapy. I was told that it was ”15 minutes to Vail and my clinic” - which was not the most comfortable way to get there - in a shuttle bus with many steps and cramped seating. Our room (I travelled with one of my dearest lifelong friends who also was my caregiver) was nice enough -one bedroom suite. It had 1 bathroom we shared - again that was OK. However, the room was the furthest (distance wise) room from the front of the hotel ! There would have been no way that I could have walked post surgery the distance. Also while we were there the elevators were down and only 1 was working. Between the large dogs running around and mothers with double-wide strollers - there was absolute craziness ! My special diet was not handled properly - instead of a ”Cauliflower steak” they served me STEAK with cauliflower. I basically could not eat for 2 days - not good for pre surgery. (they had heads up too!). That was pretty much the last straw - sealed by getting slammed in the foot by an aggressive mom who said as she got into the elevator ” I am coming in no matter what - room or not!” At that point, I had to get another hotel and move to a much better match for the remainder of my trip. I could not take a chance of someone running into me post joint replacement !!! Seems to be the place to be with your large dogs and children - not for a calm environment. Anyway, that was my experience. Hope y'all have a better time!

Booked this hotel for skiing, it's pretty good, the room is big, with a kitchen, you can cook, because the hotel basically doesn't have breakfast. You can park in the basement, otherwise like me, you have to dig snow for half an hour the next day. The other thing is that the hot spring on the top floor is great, you can see the beautiful snow-capped mountains