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8.7/10
Very Good
GGuest UserExcellent hotel, central location, beautiful environment, balcony, delicious breakfast. There are delicious restaurants nearby, both Chinese and Western. I will definitely stay in this hotel again next time I go to Kampala.
GGuest UserThe reception staff were friendly and really good.
The facility is also good though some areas need abit of renovation
The food is excellent.
The service from all staff was excellent.
I will stay again.
Ether
GGuest UserThis is the second time I booked this hotel. I am generally satisfied, but not as satisfied as the first time.
The hotel has good security and I feel safe staying here.
The interior design of the hotel is good, but some facilities are a bit old.
The hotel service is not satisfactory. The sewer has been a bit blocked, and it has not been repaired even after feedback. The water temperature is speechless, either very hot or very cold.
The speed and attitude of the hotel staff in handling problems are not very good, and they always shirk responsibility.
FFilipp ViFriendly personnel, good location close to the city center, pretty nice restaurant. Pretty poor breakfasts with nearly the same options every day. There is electric kettle in room but cord is too short and I had to use cup as stand while boiling water. Bathroom is average and saw better times, hot water 24/7. Premium rooms have AC but no fridge. No coffee table only narrow console along the wall you can use to store something. Wardrobe is just big box with one shelf and several thin clothes hangers. Stable wife connection. Pretty good price to quality ratio comparing with nearby places.
Mmeteor0513The overall environment of the hotel is very good, the hotel staff is very warm, and the health is also very good. The fly in the ointment is that the hotel is on the road. Some of the rooms have the sound of cars and motorcycles, which affects sleep. We later changed a room to be quieter. But there is a bar inside the hotel for a birthday party on Friday. The sound is very loud. It is close to 11 pm and there is no sign of ending. Later, I called the front desk to ask them to call the lobby manager to turn down the music.
AAbhinav Sharma IndThe place was ok, I would not say it was good or very good because of the services. They never had the required basic things in the room to refill. The water is never available on time. The bathing soap was not refilled even after ewquesting them for 3 days.
The location is good, rooms are clean but the only lacking was service and basic amenities.
SSusan ThompsonStaff were friendly. Information in the room on resort and room etc would be helpful. The kitchen needs to be upgraded along with other outside areas. Nets were too small for bed.
A great relaxing spot in the middle of a busy city. Breakfast was included and was good.
We will go back again.
GGuest UserBooked this hotel for its the conference venue I was attending. Clean spacious room, attentive staffs and usual hotel amenities provided.
Certain items eg Iron, ironing board and slippers were available by request.
Hotel also provided airport transfer and taxi to go around Kampala city at reasonable price.
Airport taxi usd90 to&fro.
Food was wonderful and Ugandan dishes were available. I tried Matooke and liked it.