"Check in was a breeze. Very thoughtful service by staff to plan the decor and celebration of our Anniversary! This is what truly stands out for Swiss-Bel as compared to other big & new hotels in Batam, though the hotel is much older and needs some refurbishment especially the toilet with some unpleasant smells. Food buffet is not bad and rather delicious but variety across days can be further improved and they can consider serving Indomie for breakfast buffet! Kudos once again to the thoughtfulness of the customer service enjoyed in our stay!"

"good service and the breakfast is also nice. hop off the ferry then only walk 2 minutes to the hotel."

"Service standards were impeccable especially front office desk Tesa who well above and beyond to make our hotel stay a truly memorable one."

"Stayed for a short trip. Room was clean and comfortable, location is convenient near shops and food. Staff were polite and helpful. Breakfast was simple but decent. Overall a good stay for the price, suitable for a quick getaway."

"Pacific Palace Hotel is well-located, offering a central base with easy access to popular spots like Nagoya Hill Shopping Mall, Grand Batam Mall, and the Harbour Bay Ferry Terminal. There are plenty of restaurants and food options nearby. A Morning Bakery is just a 5-minute walk away, perfect for an authentic local breakfast experience. The rooms are clean, and the beds are comfortable. The unique cruise ship theme adds charm and provides several great Instagram-worthy photo spots. The hotel also features a pleasant swimming pool, and massage services are available at rates more affordable than many external spas. Staff are friendly, attentive, and always ready to help."

"Location is excellent! Great breakfast and Very helpful staff"

"Very well kep, nicely designed and comfortable hotel. Most of my experience matched fully, what I would expect from an well known upscale hotel. However, my room didn't had any power outlets and no light switch in reach of my bed (I couldn't charge my phone and look at it while lying in bed) . The lights above the bed didn't seem to work (or I couldn't find the matching switch). These issues seemed to apply only for my room. Others in my group said their rooms didn't had these issues. They in return complained about noise (5am prayers opposite their window and noise from the neighouring room), while I found my room super quiet. Wifi is provided and easy to login, but with very mediocre bandwidth. Even whatsapp calls had quality issues. The processes might need a bit of ironing out (tongues instead of a ladle for soup, no spoons that fit into the yogurt shot glasses, rooms not ready for check-in by 3pm), but the staff was super friendly and could fix all issues quickly. It really wasn't a big issue at all. The breakfast buffet was good and had some very tasty items, notably the Tahu Kentong Sambal. It was generally a very nice and relaxing stay in a not crowded, luxurious hotel. If I could get a room with a power outlet and light switch next to my bed, I would rate it 5 stars and would book it again."

"My choice for Batam trip. Very convenient and comfortable. Children love the food and room, very relaxing."

"Good hotel for a short stay and walking distance with many shops especially indomaret. Recommended"