Batu Ampar Hotels with Breakfast

Clean room, bath towels and bed sheets. Location is just a short walk to Marriot, then to waterfront. No direct access to waterfront. Water dispenser just outside the room. Breakfast is reasonably good considering the price of the room which is good value for money. The service crew is extremely friendly and helpful. Transport from ferry terminal to hotel and back to ferry terminal is also provided as well as shuttle service to Grand Batam Mall.

The location is a little run-down. There was a live singing performance nearby, but I’m not sure whether it is a permanent activity or just for a few days. There is also a mosque nearby, which can be heard, although I think it is still okay. The breakfast area perhaps needs some improvement, such as having staff present at every station. We encountered flies in some unattended areas, such as the Soto Ayam section and the porridge section. The breakfast spread was not very extensive, and it felt extremely warm while dining in the area. There is a family section on Level 1 with snooker, table tennis, darts, and some card games. The room also needs better hygiene, especially in the bathroom. Mould can be seen on the shower area wall, and the floor near the washing area is always extremely wet. Overall, the property needs a lot of improvement. However, the staff were brilliant and very friendly.

The hotel staff were friendly and helpful, which I appreciated. However, I was quite disappointed with the cleanliness. The toilet and bathtub did not appear to be properly cleaned and had an unpleasant smell. I also noticed some stains on the walls and bed sheets. I hope the management can improve the hygiene standards, as it greatly affects the overall guest experience.

Hotel is convenient and near foodcourt and nagoya shopping mall