Everything about this place is great for a family trip, except for one of the staff members who was a bit of a buzzkill. They kept telling us what we couldn't do, and when they took us shelling, we didn't find anything. I wish the activity leaders were a bit more professional and engaging.
Credit to all the staff at the hotel—it was truly a pleasure to stay here. It’s wonderful to see genuine smiles and feel the warmth from every single person in the property. This was our first trip and also our honeymoon, which made the experience even more special.
On our first day, we woke up early morning to heavy rain and strong winds, which was quite scary. We called the receptionist, and they kindly reassured us that everything was fine.
Later at breakfast, Ms. Rhesa (the supervisor, I believe) approached us, checked on how we were doing, and asked if we needed anything. She also gave us helpful recommendations on places to visit around the city. Mr. Adam was also very kind and shared great suggestions for attractions.
I would also like to mention Kristin and her colleagues for the wonderful greeting we received upon our arrival at night—it made us feel very welcomed from the first moment. Special thanks as well to Nora, one of the waiters, for taking great care of us on our last day.
Thank you for the warm welcome and excellent hospitality. Special credit to the management for selecting such a wonderful team to represent this great brand.