Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
104 reviews
8.7/10
1 night
From HK$614
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Featured facilities: Parking, Laundry Service (On-Site)
Great
128 reviews
9.0/10
1 night
From HK$773
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9.3/10
Great
JJamesI always book here even if it’s more expensive because they have the best team of people there who have helped me travel with ease on a regular basis so so much. I was in a wheelchair for a while and they were the only hotel who has staff that went out of their way to accommodate me and treated me like family. Andrea Dina and Joe are the best people I’ve ever had at any hotel stay. My very first stay at this location was because they had larger rooms but I went back over and over because of just how well they treated me during my first stay. I wasn’t treated as a burden and they didn’t leave me alone to figure anything out even before I got through the doorway Dina was there to get me through and my very large luggage as I rotate multiple times a year living in South America 50% of the time. She was so friendly I ended up calling her my Chicago mom. Andrea and Joe at the front desk were just amazingly nice (which isn’t common in a large city at an airport convention hotel) they helped me print out Covid and travel documents I needed and brought them to my room because I forgot them and wouldn’t have been able to fly without those documents. Dina got me up to my room and even helped me unpack what I needed for the night and made sure I securely could get into the bed and she picked me up the next morning without me calling them ahead of time she asked me my flight time and said she would handle it and be there to fetch me on time. She made sure I got my breakfast bag and loaded me up onto their shuttle all in perfect time never making me feel like a burden even though I knew how far out of their way they went for me. Every stay has been the exact same or better as they noticed the progress with my health and walking. I just can’t say enough how much I appreciate that team. This stay a friend came with me and he loved how they remembered me a received me as you would receive family you haven’t seen for while so he was impressed and also my mother was impressed the two times she stayed there also. This stay they had construction on the restaurant which is very good as I tend to order room service a lot they have a happy hour even though I don’t really drink but it’s just a generally friendly warm environment the staff bring to that place that make it a hotel that you return to even if they don’t have the cheapest rates for the airport stays. They have a great team and their management needs to know that. I don’t normally write reviews or go out of my way to write a note to a corporation about staff but I have for this team at this location they are just great and deserve recognition!
TTravelingfishLocated by the river, the hotel offers beautiful views of the lake and a partial sea view. The restaurant downstairs serves delicious food, and breakfast can be upgraded using the provided credits for a small extra charge, which is much better than the cafe. The location is convenient and safe, perfect for taking a boat tour or strolling along the river.
Hotel near Chicago Loop, Chicago 4.1% of visitors choose this area
Price per night from:HK$552
9.2/10
Great
FFazal IOverall, my recent stay at this hotel was a positive experience. The staff was incredibly friendly and accommodating, making me feel welcome from the moment I arrived.
The location of the hotel was excellent, with easy access to restaurants in walking distance for dining. Despite being so close to these amenities, the hotel itself remained peaceful and quiet, allowing for a restful night's sleep.
The room was spacious and well-maintained, with all the necessary amenities for a comfortable stay.
The breakfast provided by the hotel was basic but satisfying, with a decent selection of options to choose from.
Airport shuttle and price was the main reasons I chose this hotel.
Overall, I would recommend this hotel for its convenient location, friendly staff, and comfortable accommodations.
SsknoseyThe free breakfast is not a full buffet but a choice of egg and then usually fried potato and beefburger patty or slices of sausage. the rest was tiny yoghurt and bread for toast, or make your own waffles. there is tea coffee and hot chocolate. There was cereal and porridge but sometimes it is made so thin that its not worth eating.
There is no tea in the room, just coffee. The machine had a disposable tray but they ran out so I used the same one for 9 days for tea and coffee (i got teabags from the breakfast room). Housekeeping never supplied what you asked for first time, or even second. If you want something and ask at 2pm, you will get it if you chase a couple of times afterwards by 9-10pm.
There was also alot of messing about with respect to check out time. I am a member of the loyalty programme which is meant to give you an automatic late checkout. The manager gave it to me but then when I went back to ask about extending it further for a fee, it was clear the other guy behind the counter was on a power trip and the day before started saying I shouldnt have got it and as it was the manager, he wouldnt withdraw it but he could and I should only get an hour and be charged $25/hr after that etc. He was just a mean spiteful man who saw an opportunity to cause worry and distress and he did it. I had luggage to store and it was a late flight so I had to know whether to pack to store it to check out at midday, or 1 or 2 or 3 or 4 (they were messing me about with all times) but this is why I gave a 1 star for service. It is not at all professional but childish and spiteful. I had arranged the extended checkout days before and the day before they were messing me about when I had to pack and had a schedule of things to do? The worst service in any hotel I have ever been in. Hilton is no longer a 5 star experience it seems. 1 star for service.
GGuest UserAccidentally booked this hotel during the Days of the Dead event that was going on at the hotel that weekend. So when I arrived I was surprised by many of the attendees, but some absolutely interest costumes and people were there. Even saw Alice Cooper and several stars of the current hit movie Terrifier hanging out in the lobbies and at the restaurant. This hotel is located across the street from the convention center and also the Rosemont Theater and close to O'Hare. That was my biggest problem, so many loud planes flying over (very closely) all through the night. My room was on the side next to the Rosemont Theater and their very bright sign was a little annoying, especially since the blinds don't close all the way to block off the light or help with sound reduction. As with most busy hotels, the unfortunate noises from other guests slamming doors or taking a shower is something I might expect at a lower name brand hotel - unfortunately these problems are present at this location too.
My room purchase came with free breakfast buffet at the restaurant, and it was absolutely fantastic. A wide variety of fresh fruits and standard breakfast foods, all laid out nicely and neat. I would hit this place up for breakfast anytime I am in that neighborhood.
Staff was friendly, took the hotel shuttle back to O'Hare. Has a decent size indoor pool and a couple of workout rooms, which I didn't use. Also had a Caddyshack themed bar and restaurant, food was also decent there.
GGuest UserLocation is good especially 5mins walk to the Grand subway station and it’s in the Shopping Loop. Room facilities is not that good, hair blower plug is shaky unable use. Towels not provided as per paid occupants. Need to request. Unable to do the make up for ladies as the Sensor entrance light is too dim.
Hotel near River North, Chicago 4.1% of visitors choose this area
Price per night from:HK$551
8.8/10
Very Good
GGuest UserWe recently stayed at the Holiday Inn O'Hare Area and had a fantastic experience! From check-in to check-out, everything went smoothly. The front desk staff were friendly, professional, and went out of their way to ensure my stay was comfortable.The room was clean, modern, and well-equipped with everything I needed. The bed was incredibly comfortable, and I appreciated the quiet atmosphere—perfect for getting a good night's rest before my flight.
The hotel also has a well-maintained fitness center, which was an added bonus.Overall, the value for money at this Holiday Inn is excellent. I would highly recommend it to anyone looking for a convenient, clean, and comfortable stay near O'Hare Airport. I will definitely stay here again
GGuest UserA comfortable hotel with complimentary breakfast and airport shuttle service. Friendly staff and fast free wifi throughout the hotel.
Good location close to the CTA metro station at Cumberland.
I was informed room cleaning would be every alternate day however this unfortunately didn't occur during my visit.
Overall a pleasant stay
GGuest UserThe hotel is in a good location, next to Millennium Park, and the rooms facing the park have a wide view. There is a supermarket and a restaurant downstairs, which is quite convenient. The room is average, large in size, but the facilities are relatively old.
However, the hotel has no swimming pool, only a gym, and no breakfast restaurant. These two points are deducted, which also surprised me a little, thinking that these two items should be standard for luxury hotels.
I booked a room with breakfast, because there is no restaurant, and I can only eat by delivering the meal to the room. But the hotel breakfast rules are unreasonable. Although there is a breakfast limit of 31 dollars per person per day (corresponding to the breakfast set of 30-31 dollars on the menu). But this limit does not include the delivery fee, service fee, and tax. It means that you have to pay 30 dollars out of your pocket to have a normal breakfast.
When checking out, after reporting the unreasonable policy to the hotel, the hotel promised to waive this part of the fee in the bill, but the bill received after arriving at the airport showed that the full breakfast fee was charged (including the price of the set itself), nearly 100 dollars per day. Finally, through the continuous communication between Ctrip and the agent, this part of the fee was refunded. The result is good, but the process is tortuous.
Hotel near Chicago Loop, Chicago 4.1% of visitors choose this area
Price per night from:HK$1,398
8.4/10
Very Good
GGuest UserThe hotel itself was decent. However, Ctrip completely failed to inform me that, besides the $15 city tax, there was also a $4 miscellaneous fee, and what's even more infuriating, a compulsory $25 charge. The staff member who checked me in deliberately withheld this information. After checking out, my card was then hit with exorbitant charges.