"Not bad. I arrived in Boston on an early flight and arrived at the hotel at 8 o'clock. I told the front desk that I wanted to check in early, but it was arranged right away. It was an unexpected surprise. Just for this reason, I can give it a five-star rating!"

"It felt like a converted residential building; the interior was mostly wooden, and climbing the stairs was quite noisy. It was a four-story building, but there was no elevator, and the door locks were very old. I even had to change rooms because of this. One staff member spoke Chinese. Breakfast was simple, the bed in the room was very high, there was a large supermarket diagonally opposite the hotel, and the tram stop was very close."

"Apart from being expensive, everything else is good. It's also convenient to eat around, with Chinese and Japanese food available. Very close to the Museum of Fine Arts, Boston."

"This is a great go to hotel for a nice room at as reasonable of a price you can get in Boston. Good restaurants around it and easy to take the Subway from the airport to access it."

"It feels like we are almost at the urban-rural fringe, but overall it is still okay, except that you still have to take a taxi to travel. There are also Chinese hot pot restaurants nearby."

"The location is great. The room is very small (though clean), and it's a bit noisy being on the street. The bathroom is accessed through a hallway."

"Not great value for money, and the breakfast was terrible."

"It is a very nice hotel located near the reservoir area. The staffs are very friendly."

"Great location, but service and housekeeping could be improved The hotel is in a very convenient location, especially for anyone visiting the Longwood Medical Area. The complimentary shuttle service to the Longwood Medical Area was a definite plus and made getting around much easier. The main downside was the service. The reception staff generally came across as rather unapproachable and unfriendly, which made the overall experience feel less welcoming. On the night of 13 July, the toilet in the master bedroom became blocked. I reported the issue and requested for someone to attend to it after 1pm the following day. Unfortunately, no one came, and there was also no response to my requests through the Hilton app. A senior staff member eventually tried to assist, but by then it was already past 10pm on 14 July. Having the toilet issue unresolved for more than a day was quite frustrating. Housekeeping could also be more attentive, especially for stays longer than three nights. Basic supplies such as shampoo, conditioner and detergent should be checked and replenished when needed. On one occasion, the recycling rubbish was also not cleared. The kitchen rubbish bin was not placed back in its original position after housekeeping and was instead left in the middle of the passageway towards the fridge. These may seem like small details individually, but together they gave the impression that housekeeping could be more meticulous. Overall, the hotel has a good location and a useful shuttle service, and the stay was generally acceptable. However, improvements in front desk service, responsiveness to maintenance issues and housekeeping attention to detail would make the experience much better."