"The location and facilities are excellent, as it is within a 3-minute walk of the Dobbiaco bus terminal and has a supermarket called Conad in the same building. Since it is an apartment, you shouldn't expect high service. I stayed for 4 days and they provided plenty of towels. It is a place I would consider staying at again."

"We were supposed to participate in the Dobbiaco winter night run, and stay at the Hotel Tschurtschenthaler, which turned our joy into a complete disaster. No race, no stay, lots of bitterness and fear. From the moment of our arrival around midday, we felt a total lack of courtesy and availability on the part of the manager, making it immediately clear that we would not be welcome, who informed us that (despite our booking made a few months before our stay) decided to assign our room to other customers, so he moved us to Villa Bassa, about 2 km from the property, in an apartment (without mentioning costs and services included/excluded and without taking into account the difficulty of having to use the car every time to get to the centre). We oppose it, and this is the genesis of the disaster. He sends us away in a bad way, making us return later, at check-in time. From that moment on, the manager's attitude became extremely rude, not at all professional and at times even very violent, but despite this she assigned us the room. As soon as we took possession of the room, we realized that our daughter's bed had not yet been made up. We immediately brought this to the attention of the manager who entered the room like a fury with the sheets and pillows and started to rant and scream, scaring my wife and my daughter, who was pushed by the manager who, not stopping screaming even in German, had to prepare the bed. At this point, given the level of degeneration I had reached, I pointed out to the manager that I no longer intended to stay where I was anything but welcome and that I was starting to get scared, but she always threatened me by shouting to make me pay for the room if we were gone. I was forced to call the Carabinieri who immediately intervened and managed to mediate the difficult situation and therefore the manager and the owner (the manager's mother) let us go without having to pay for an unused service. Not only was our holiday ruined by the improbably bad service and the out-of-bounds attitude of the facility manager, but we also suffered biological damage due to the stress and frustration caused by this surreal experience, and we don't rule it out to take legal action against the facility. Final notes: the structure is dated but centrally located, which is the reason for our choice. The room seemed recently renovated and equipped with the minimum necessary comforts, albeit with some defects (dirty bathroom, missing towels and used toilet paper). Overall just enough."

"The plus is definitely the staff. Attentive to any customer needs even without asking. Many small details that make this hotel something truly unique. Excellent cuisine and breakfast buffet. In my opinion the prices of drinks at the bar are too expensive (if it had cost less I would certainly have used this service more before and after dinner). Overall a great hotel in an excellent location for visiting the surrounding area. The outdoor relaxation pool at a wonderful temperature. But found in other hotels the water temperature so warm and pleasant"

"Room itself nice/clean. Beds comfortable. Only complaints from us were no refrigerator, no ice machine, tap water not that cold. Breakfast was the same daily pretty much, but good. Staff very friendly and helpful. Within walking distance of some shops and eateries. Stayed one week to hike."

"A very leisure place and a good place to see the stars at night!"