"There is a door on the first floor window, it is very convenient to go out directly from the window door to take luggage, and the price is very high."

"I booked a small room and it turned out to be quite different from other rooms. Booking a small room is not recommended. The price is not too far off, and the hygiene is generally good. But the overall attitude of the staff is very friendly and the restaurant environment is good"

"The hotel is located across the Farmer's market although we didn't have chance to take a look due the schedule. However, it is easy to drive to downtown and other areas. Room is very clean. I appreciate there is pancake machine but not like the usual type which I only had it once. Overall, we were happy for the two nights we stayed."

"need more variety option for the food during breakfast .."

"This was the worst hotel I ever stayed at in Waterloo. I checked in at midnight and couldn't get in directly; I had to call the front desk from outside to open the door. I had paid for the booking on Ctrip, and they wanted me to swipe my deposit—not via mobile app, but a physical card. I told them my card was in my bag, in the car, and my husband was parking, and asked them to give me the room key so I could swipe it myself later and avoid having to call them again. They wouldn't give it to me, saying I could just call them when I wanted to come in… Is there really such a lack of trust? The next morning at 9 am, while my family of three was still asleep, the staff frantically knocked on the door repeatedly, only asking if we wanted our room cleaned. I admit I forgot to put up the "Do Not Disturb" sign, but such rude knocking was truly speechless. When we woke up and went out, we told the front desk that our room needed cleaning, and they said that cleaning hours ended at 1 pm, and there was no cleaning available that day… It was truly unbelievable. That evening, we returned after 11 pm, and the main door was locked again. They said we could swipe our room card through a side door to get in, but the card wouldn't work for two nights in a row. The first night, the front desk came to open the door and said it might have been demagnetized because we had put it with our phones. The second night, they didn't say anything and just opened the door for us without even an apology… There was no bottled water in the room; if we wanted some, the front desk charged $1 per bottle, and the beverage machine was broken… I realized that when I booked, I only saw the Chinese name of the Kaiyi Hotel and overlooked the word "Inn"…"

"Beautiful and practical, it embodies the beauty of design everywhere. The lobby on the first floor perfectly reuses spaces for rest, office, study, and food. It is a great hotel next to UWaterloo."