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9.0/10
Great
MMelodyWenThey will do daily cleaning in the room which is appreciated, but took away our spoons which the staff thought it was the hotel’s. And sometimes after cleaning, they didn’t provide garbage bag for the bin. We are also not notified that 24 December is their ‘holiday’ so the breakfast will start late, several group standing in front of the restaurant waiting it to open while we are actuall rushing to the airport. The staff did allow us in at the end, no chaotic was caused luckily.
GGuest UserThe hotel is outdated and is scheduled to be refurbished in 2025 or 2026.
The lobby is ”super” small with no design theme (for what that matters).
My room was small and poorly laid-out...plus, the bed was so soft it was uncomfortable and I knew my back would suffer, so I placed the thin topper on the floor and slept on that.
Once housekeeping left at the end of the day you could not obtain extra blankets or pillows...all I had was one small, rectangular pillow....I did not get a good sleep!
The gym could only be accessed by climbing a narrow, winding set of stairs...I never got there.
The front office staff was amazing...so pleasant and accommodating....despite all the demands placed on them.
I was thankful I was only staying for 1 night.
GGuest UserEl hotel está bastante alejado del centro de Tromsø. La parada de autobús para ir al aeropuerto está a 10 min. Parece poco pero si está nevando y llevas mucho equipaje hay que ir con tiempo porque las cuestas tienen hielo.
Cuando entras, es una maravilla. Han renovado las zonas comunes y es súper bonito.
Pero al entrar en nuestra habitación doble.... No estaba renovada. Es la habitación más pequeña en la que hemos estado en 8 días por la zona. La puerta no está en buenas condiciones. El baño parece de ”un hospital”. Para nuestro gusto la cama y las almohadas son incómodas. Las paredes de la habitación tampoco están en buen estado.
Cuando fuimos a desayunar parecía otro hotel. La cafetería con vistas panorámica era preciosa. Y el desayuno tipo buffet estaba muy rico.
Nos choca bastante la inmensa diferencia que hay entre las zonas comunes y la habitación.