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9.5/10
Amazing
GGuest UserHorrible my aunty just died at 530 this morning and they are threatening to escort off property cause they are judging my cousin who came to wake us up and tell us she died which is his mother….because he looks some type of way yet works on a boat in Alaska for months t a time and is a very good kid this place is is horrible and has no empathy at all
TTIANJIThe hotel is located on the hill, below is the golf course and the beach. Compared to the four seasons that live below the beach, I think the sunset is more beautiful at the Wailea Hotel. In addition, it is very convenient to go to the beach to have a hotel Tesla. Because it is an adult hotel, it is strongly recommended that couples without children come here. The overall garden of the hotel is very beautiful and quiet. The overall service of the hotel is also very thoughtful. The front desk is warm and the hotel can be called golf. Car transfer, live here, no regrets
冰冰镇三文鱼The private beach is nice and open. Free snorkeling equipment can be borrowed. Boating and other equipment are charged. Drive for half an hour from OGG. If you live in the pacific whales foundation for whale watching, you don't have to rush to whale watching town. It has a branch in maalea closer to the hotel.
AAnonymous UserOn the first day of staying in the room, we were arranged a room far away. There were flies on the floor. Ctrip filed a complaint. But the hotel's recreational facilities are really good. The breakfast is OK, but the fruit is not very fresh.
GGuest UserThe front desk receptionist was very upset. Although I requested to arrange twin beds in two rooms more than two months in advance, Ctrip obviously did not do its job well. Three generations of grandparents and grandchildren came out for vacation, but they only arranged two large beds. How could people sleep? Finally, after communicating with the front desk receptionist again and again, the problem was solved! It was not Ctrip customer service who helped me solve the problem! Remind guests who book overseas hotels that if you have any requirements for the room, it is best to communicate with Ctrip customer service by phone to confirm it! ! !
MManaSuisseVery nice hotel right on the beach but lots of rocks there therefore have to walk a bit to get to a part of the beach with no rocks. Strong waves and currents in winter so not good for young kids or beginners swimmers but good for surfing and boogie boarding. You can see turtles swimming near the beach and further afar lots of whales from December to March. Hotel have many swimming pools (and one fun slide) but only like 3ft deep so good for kids but a bit boring for adults. Only one restaurant, it's Duke. And one small shop selling Starbucks coffee. Our unit was on 10th floor in the main building and had a big balcony with a beautiful view on West Maui Mountain. We had a very pleasant stay in this location and would love to come back!
KKasia ZürichIt’s a nice resort in a great location, however plenty of hidden fees, we paid for breakfast which wasn’t anything special, scrambled eggs from powder, coffee was pretty bad and weak and you had to pay extra which we only learned about when we paid 160$ for breakfast. Lack of healthy food and not suited for people who eat healthy unprocessed food.
I really liked the towel service, it was very convenient. Our room this time however (we stayed in the same hotel a week earlier) was not as great as our previous, it was more used, the fridge constantly leaking, and the air con did not work as well as in the previous room (it was ground floor with garden)
And the worst thing was, I requested a quiet room but we got one of the connected rooms and we could not fall asleep till round 23:00 when a screaming family next door finally put their kids to bed. It was really noisy. Big plus for the pools and hot tub. They really were nice
AAnonymous UserFacilities: Very new, but the mattress is very soft, soft to the point of collapse, like hard beds can avoid lightning.
Hygiene: OK
Environment: good
Service: Great difference, three people stay, the booked room type has a combed bed. After arriving, I found that it was not laid, and there was no three-piece suit of combed bed in the room. I called the front desk to communicate with the front desk that there was no cleaning staff to pick it up and shop by themselves. After I went down and took it, I found that the front desk gave us four pillowcases, a blanket and a pillow, no sheets and quilts. We called the front desk again, and the front desk said that other beddings had not been dried in the dryer. Okay, let's call us again. I didn’t wait for the phone all night, it was too much.
I contacted Trip.com as soon as possible the next day. Although there was a time difference, Trip.com responded in a timely manner and quickly provided us with a solution. But this hotel can really avoid lightning.
And this hotel forces destination fee 25 knife a day, you can change the snacks in the hotel canteen according to one knife and one credit (for reference: a pack of Honolulu cookies costs more than 20 credits), parking fee is 35 knives a car a night, you can think twice before you set it
The picture shows a combed bed made of four pillowcases and disposable bath towels
AArturo JoaoDon’t get breakfast package, they don’t serve breakfasts anymore, but they still charge you in the reservation. Also, they don’t refund that portion. They also don’t clean up the rooms unless you get a week or more, and they only clean it once. Some staff aren’t very friendly, like the towel guy. Nice views though and nice pool.
XXiangzixuanThe Four Seasons Hotel really lives up to its reputation. The overall service is very good, and the room layout is also great. The swimming pool in particular is very impressive. However, I feel that the service for foreign tourists can be more detailed.