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8.6/10
Very Good
KKevin KaneBest hotel I've stayed in, with large rooms, separate bedroom, two TVs and a large desk, great staff. Breakfast is ample and very good. Easy access to restaurants( a walk across the street) and next to the highway.
GGuest UserI had items stolen from my room after the first cleaning. There has been zero promises kept and zero engagement now 6 days after the incident.
Mgmt promised an investigation and calls. I didnt get calls. I had to seek out the GM of the hotel. When I finally spoke about my issues, I was asked what it would take to
make me satisfied. I told the mgr if they removed 50% of the cost of the stay, that would satisfy me. It has now been 4 days since my conversation with mgmt, and I still have not been contacted back by the hotel mgr. No calls, no emails, no follow up. I have now had to place the entire charge on hold and refuse to pay, as Delta Hotel by Marriott at the Norfolk Airport location has no idea how to settle a dispute with a sticky fingered room cleaner and an upset guest who simply wanted their items back.
GGuest UserHad another great stay a the Hampton Inn, Norfolk.
Front desk representative Melissa was awesome! She made you feel welcomed and was very professional and helpful. We also had the pleasure of meeting Tim who was also very professional and polite. The room was right and clean. Walls were well insulated, you do not hear your neighbors or people walking/talking in the hallway. The breakfast was fantastic. There was a Waffle bar, bagels with toaster, Veggie and cheese omelets, hatd boiled eggs,, sausage, Oatmeal, muffins and assorted pastries and assorted juice dispencer. Would reccomend this location.
GGuest UserAt check-in the clerk seemed a bit irritated or ready to go. I usually get great customer service when I stay here. I guess she was having a bad day.
AAnonymous UserIt was such a beautiful place, the atmosphere was serene and cozy. It’s easy to locate on a map and love the services they rendered to me. The reception was second to none. I strongly recommend this hotel to everyone.