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8.9/10
Very Good
GGuest UserGreat Location and Perks, but Where is the Staff?
I’m giving this stay 3 stars strictly due to the service, which was among the worst I’ve experienced at a hotel.
The biggest issue is the lack of presence at the front desk. At my scheduled check-in time, the reception was empty. I had to repeatedly shout ”hello” before anyone appeared. This happened throughout my stay—whenever I had a question about the weather or my tour, I had to yell for someone to come out from the back. If you aren't going to staff the desk 24/7, please at least invest in a service bell so guests don't have to shout.
The housekeeping staff also seemed to be in their own world. They rarely acknowledged guests; in fact, I frequently found myself holding the elevator door for them to exit before me. When I asked for a shower cap, I was told they simply don't provide them.
It’s a shame because the location is actually great and very quiet, with plenty of parking available. The hotel does offer some nice perks, like a free breakfast for guests and complimentary cookies in the pantry. However, unlike other places, the coffee and tea are pre-made rather than freshly brewed.
Overall: If you value peace and quiet and don't mind hunting for staff when you need help, the location is fine. But the service culture here needs a serious overhaul.
JJeffreyG_An ordinary hotel, nothing particularly special, but overall it matches the price you pay. The facilities and services are quite basic, yet reasonable for the budget. It’s a decent option if you’re simply looking for a place to stay.
EEN the travellerThe hotel is conveniently located near key attractions like antelope canyon and horse shoe bend, also comes with an indoor hot tub, awesome value for money!
AAnonymous UserThe front desk staff were very friendly, and check-in was quick and smooth. The hotel's location is incredibly convenient for visiting Antelope Canyon and Horseshoe Bend.