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9.3/10
Great
GGuest UserClose to the airport and quick airport pickup after we followed the pickup instructions and called the hotel. Great hospitality allowing an early check-in after a very long trip, Much appreciated. Room was standard, clean, but bathroom facilities are older. Across the street from a couple of random restaurants, but nothing else in the area. they offer complimentary van drop off within a 5 mile radius I beleive, but we did not take advantage of this offer. Breakfast was a standard buffet, nothing special, but satisfactory.
JJessiWe booked a room for 2 adults and 1 infant. Our room was nice and spacious with a king sized bed and a chaise lounge sofa -that also was a fold out bed. The room was even large enough for us to comfortably open a Pack-n-Play and still have plenty of room to function. It fit perfectly beside the bed and did not block the sofa so that it could still be used. The room also had two dressers, a tv, a desk with chair, two night stands, a mini fridge, coffee maker, closet with safe and a bathroom with a glass door shower (no tub). This hotel is pet friendly too, so I noticed some claw marks/scratches on the back of our door -but it wasn't very noticeable. The hotel also has a fitness/gym room and a pool. There is a sign in the bathroom that states in order to save on water/energy waste they will change out towels and sheets every three days, but if you’d prefer everyday then just let the front staff know. We stayed for 5 nights and our linens never got changed out, nor did the trash. (Not a dealbreaker for me, as I like my privacy and knew no one had been in our room.)
The staff was really nice and greeted us each morning as we went for our outings. They even offered to take photos for us so we can show our little one when he’s older.
Overall, our stay was lovely. Would definitely book this hotel again when visiting Raleigh.
CChaLoveI enjoyed the pool and the A/C was very good in the room. I had a balcony that overlooked the road and shopping center. Balcony king room looks exactly as advertised. The room was quiet and the sheets and towels were clean. Appreciated the refrigerator and microwave in the room. The ceiling had an uneven plastering done, but it did not affect my stay. The balcony has a simple two chair and table set, nice to have a drink on during a warm night. However, there is not a great view as this hotel is right off the road toward the city. Breakfast ends at 9 am, I wish they would change it to 10. I did not bother to wake for breakfast the next morning so I don’t really know what they had except yogurt, coffee, and a pancake making machine. Overall was a great stay and the staff is kind.
NNiwaniI was placed on the ground floor which could be very noisy for some people. Room was closed to house keeping, vending machine and other hotel function rooms.
If you are a light sleeper, I recommend to specifically ask for top floors and quite wing.
Location is 6 mins to Terminal 2, making it very convenient to go in and out to the airport.
GGuest UserThey hotel was very clean and staff was very nice. I don’t recommend booking through Trip.com. I booked and prepaid several days before arriving and the room that I had booked was unavailable. The hotel said they reached out to trip.com to let them know that I wouldn’t have a room and to contact me. Instead I got confirmation emails stating my room was available for check in. The hotel was very nice and helped me get an available room with not additional cost but trip.com refused to do any kind of refund for they different room.
AAnonymous UserIt was not a bad place to stay, though we only ate three times for breakfast, 1 the last day which was free due to plane cancelation so they gave my daughter and I free breakfast but the other two times were 1 comp'd that a friend received for three people in which the other was paid for by a friend. Needless to say, I got charged $45 for one day of the breakfast which likely was because the waitress made us put our room #, though she said she understood our meals were comp'd. Sadly even after calling the hotel, speaking to one person who then sent me to the finance manager whom I left a message with but still hasn't called back in almost a week. Frustrating to say the least.