Kushiro City Hotels with Wifi

"Free drinks at reception was great but no water was supply in the room. Was told either tap water or got to buy. Not sure why they provide free drinks downstairs but not water in the room . The epsom salt for bath was great. Parking need to pay which was quite disappointing especially in these area"

"Although it's not a hot spring hotel, the bathrooms in the hotel rooms are very thoughtfully designed. There's a variety of bath salts to choose from in the lobby, followed by a larger bathtub with a faucet next to it, just like in a hot spring, so you can wash yourself clean before soaking in the tub. Just across the bridge from the hotel is Fisherman's Wharf and Shore Fireplace. Breakfast is delicious with three options, and I highly recommend it."

"My stay this time was far from smooth. I booked a 17 sqm room, but upon arrival, the hotel said it wasn't available and offered a 13-15 sqm room instead, with no refund for the downgrade – absolutely unheard of! I've only ever known hotels to offer free upgrades when the booked room isn't available, never a downgrade without a refund. I arrived at 12 PM and, after being told my booked room was unavailable, I contacted Trip.com. I was met by 'Xiao Hong,' the most unhelpful customer service agent I've ever encountered. Despite calling multiple times over 5 hours, there was no feedback, and she repeatedly delayed responding, costing me dozens of yuan in call fees. Frustrated, I requested a new agent, and the issue was resolved by a supervisor in less than 15 minutes, finally demonstrating the level of service I expect from Trip.com. As a 16-year Trip.com Diamond member, I choose to book through them over other OTA platforms like ** (removed specific OTA name), even paying a bit more, precisely because of their customer service's ability to handle emergencies. This experience was truly disappointing, though I'm glad the customer service supervisor maintained the usual standard."

"The room size is just right, not too big, not too small. It has a sea view with twin beds. You can take the airport shuttle directly to the hotel. There are restaurants and a seafood market within a few hundred meters, making it convenient for getting around. The breakfast is a buffet, and it also offers a great sea view."

"I am sad I didn’t get to have the free breakfast. The hotel is a little old but other than that there’s nothing to complain about. Great location to stop by."

"Stayed at The Forest Akan Tsuruga Resort for three nights during our visit to Lake Akan. The location is excellent, within easy walking distance of the lakeside, Ainu Kotan, visitor centre, restaurants, Kamuy Lumina, and many of the area's attractions. It made exploring Lake Akan very convenient without needing transportation. The hotel itself has a warm, cozy atmosphere that blends nicely with the surrounding nature. Breakfast was especially enjoyable, with local favourites such as sweet shrimp sashimi and natto. While our initial room was not quite ideal for our personal preferences, the staff were helpful in assisting us with a room change, and we ended up in a room that suited us much better. Their assistance was greatly appreciated. One small observation is that during our three-night stay, the buffet menu remained largely the same each day. While the food was good, we found ourselves becoming a little repetitive by the second and third day. Guests staying for a longer period may appreciate a bit more variation in the menu. The hotel also offers a public bath, although we did not use it during our stay, so I am unable to provide any comments or review on that facility. One thing worth noting is that the hot spring bathing tax is still charged as part of the stay, regardless of whether guests choose to use the public bath facilities. Another plus is the coin-operated laundry facilities, which are very useful for travellers staying several days or moving between destinations. What I enjoyed most was using the hotel as a base to experience Lake Akan. During our stay we explored the forests, visited Ainu Kotan, walked the Kamuy Lumina trail, took the sightseeing cruise, visited the Marimo Exhibition and Observation Center, spotted deer and foxes, and enjoyed beautiful lake views. On our final evening, the weather was perfect. We watched the sunset over Lake Akan and later enjoyed a sky full of stars. It was a memorable way to end our stay. Overall, The Forest Akan Tsuruga Resort is a comfortable and convenient base for exploring Lake Akan and the surrounding area. Thank you for a pleasant stay."

"I had an enjoyable stay at Akan Yuku no Sato Tsuruga. The hotel offers a relaxing atmosphere and is a wonderful place to experience the beauty of Lake Akan. The service was excellent throughout my stay. The staff were warm, attentive, and professional, always greeting guests with a smile and making every interaction pleasant. Their hospitality really enhanced the overall experience. The onsen facilities were one of the highlights of the hotel. They are spacious, beautifully designed, and have a luxurious feel, offering a great variety of indoor and outdoor baths. The only minor drawback was that the top-floor outdoor bath did not appear to be as clean as the other baths. Overall, the onsen experience was still great. The room was a little on the compact side, but it was clean, comfortable, and well maintained. Overall, I had a great stay and Akan Yuku no Sato Tsuruga is a great choice in Lake Akan."

"The staff were warm, friendly, and welcoming throughout our stay. The breakfast was absolutely amazing, with a wide variety of delicious options—it was definitely one of the highlights of our trip! The accommodation was spotless, and the bed was incredibly comfortable, ensuring a great night's sleep. The hotel is conveniently located near a shopping mall and plenty of eateries, making it easy to find food and do some shopping. Although parking is available for a fee, it was convenient and easy to access. Overall, I absolutely loved this hotel and would happily stay here again on my next visit!"

"The room is comfortable and the service is good. Although the hot spring pool is divided into male and female time periods, the hotel provides free drinks and alcoholic beverages that are very good, and the breakfast items are very rich, and the experience is very good!"

"Thank you to the hotel staff who helped during the 8th December earthquake. It was our families first experience of an earthquake and tsunami warning, so we were very worried. We came down from level 16 to the level 3 evacuation zone once the tsunami warning was triggered, and we met your staff there who were setting up the evacuation area. A big thank you to the male staff member who put our minds at ease and used google translate to guide us and let us know it was safe to return to the room 1）地理位置优越，出门左边有便利店；离币舞桥走走也就到了，可惜当天天气不好，没有看到世界有名的落日； 2）楼下的西餐厅味道很不错👍价格也比较公道 3）洗衣机是免费的（在四楼） 4）地下停车场是1000yen(住客)，虽然不免费，但也比较公道。 5）入住当晚遭遇地震（12月8日，7.6级）虽然钏路离得比较远，但是在16楼，晃得也比较厉害。后来海啸警告也来了。我们穿好衣服，从16楼冲到3楼避难层（虽然沿着绿色指示，但是在三楼找不到出口，后来员工打开了宴会厅的门，将我们安顿下来，一家三口才比较安心！十分感谢员工们！后来有一位男士一直利用google translate跟我们沟通，也让我们安心不少。十分感激！第二天check out时，想看看他叫什么名字，写一封感谢信，但是名牌太小了，不了了之。不过，疑惑为什么其他旅客都不下来？那么淡定）"