Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
204 reviews
8.8/10
1 night
From €34
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.7/10
Amazing
AAmi0518The hotel is absolutely beautiful, with a fantastic environment. The mini-bar in the room's refrigerator is stocked with various drinks and ice cream, and there are also drinks and snacks available in the lobby. Besides the yukatas provided in the rooms, you can also choose a floral one. The onsen (hot spring bath) is also amazing. The breakfast and dinner dishes are also quite commendable.
GGuest UserLocation is great, right in nature. Rooms are Japanese design, spacious and cozy. The lobby is not a nice atmosphere, it looks messy and crowded with a gift shop and too many messy things. There is no feeling of design and elegance.
What is really bad and low level quality is the fact that all drinks are being served in cheap single use plastic cups. There is a beverage bar where you only get plastic cups. At breakfast in the restaurant you only get plastic cups. In the evening for the snacks bar, they also only have plastic cups and cheap paper plates. This is not in line with a hotel of high quality and standard, nor sustainability. I can only imagine the amount of waste that they have every day from only the single use cups and plates. And the feeling of quality and luxury is mainly disturbed by this. Sorry but you cannot serve sparkling wine, wine and any type of beverage in a plastic cup, this is unacceptable. There should be reusable glasses, it’s much better for customer experience and the environment.
Also, the customization level of breakfast and dinner is a bummer. We asked for a vegetarian option and they emphasized that customization is not possible. I guess we have to accept that. They also said that food allergies and any other preferences (like vegetarian) cannot be accommodated. Then we simply asked to just not serve the meat, just leave it out. They said this is not possible - how can this be?? You can simply leave out and keep the meat if the guests do not want it. This aspect of customer service needs to be improved. If you cannot accommodate a vegetarian alternative that’s bad enough. But not being able to make this tiny adjustment when you serve the dishes means a refusal to recognize your customers’ needs. We were not asking for anything extra, we were only asking to leave something out and not serve the meat so that it’s not wasted because we do not eat meat. Ultimately we were served the meat and did not eat it - what a waste. I am still lacking an explanation for this inflexibility, bad customer service and food waste approach.
The hotel needs to improve this.
AAnonymous UserRedeemed with a Trip.com room voucher, this onsen hotel is definitely worth a stay. It's right next to the pier, beautifully decorated with a distinct Ainu style. The buffet was delicious, far exceeding my expectations, and every fresh-squeezed juice at breakfast was delightful. The only minor point is that the room interiors felt a little dated.
DDellIt was not entirely clear at time of booking whether I would be assigned a dorm bed and arrived prepared to be so assigned. I believe the situation is the dorm is reserved for group reservations so you normally be assigned a private room with shared bathroom. This made the room a great value and a memorable stay.
TTutusThis was the most anticipated part of our entire trip, and it certainly didn't disappoint!
#Hotel Location: Excellent. It's right on the hot spring street, and behind it is the pier for lake boat tours (Happy Boardwalk).
#Hotel Service: They upgraded us to a large suite for free, and the view was absolutely fantastic. I loved the suite's layout, amenities, and the smart toilet. The outdoor hot spring faces the lake, and the male and female baths rotate at different times, so you can try them all (っ˘ڡ˘ς)♨️
The buffet was also good, and we additionally ordered a red king crab which was delicious. You can book many activities and experiences at the hotel. There's an outdoor shop called Siri on the first floor of the hotel where you can book activities like hiking and lake tours. My friend and I booked the night forest light show at the front desk. The only thing worth complaining about is how ugly the hot spring robes are – absolutely no desire to take photos in them!
GGuest UserVery good location. Reasonable price. It's a great location for catch train travelers. You can pick your deposited baggage form Train station, go and back in 10 minutes.
LLizchen SunLarge hotel, not new (or we had a room in the old wing) furniture is very worn, but everything is clean, great view of the lake from the room. On the roof is a warm good area with onsen and a warm pool on the roof. The buffet is delicious and varied both for dinner and for breakfast.
GGuest UserHotel is clean though toilet is small and sink too low. Dinner was ok but breakfast was not too good. Reception is friendly and hotel gave us some nice buns to take away. There is an onsen onsite which had an outdoor area as well.
AAyitkeOnsen is not nice as is shared among male and female at alternate times. But service and food is tiptop. The free flow bar is a nice touch up. Will totally recommended if you dont use the onsen🤭
MMackey119It was conveniently located near Kushiro Station, so I stayed for one night. The room was modest and neither good nor bad, but there was no air conditioning, only a fan. Fortunately, it was cool outside on September 16th, so I was able to solve the problem by opening the window and turning on the fan, but I wouldn't recommend staying there in the middle of summer, like August.