We specialize in crafting memorable retreats at DoubleTree by Hilton Damai Laut. Enjoy a warm chocolate chip cookie upon arrival. Take in stunning ocean views from various points around the resort. Relax by the outdoor pool or on the beach where loungers are strategically placed for optimal sunset viewing. Savor local cuisines at Makan Kitchen's renowned nightly buffets. Sip tantalizing drinks at Axis Lounge. Enjoy a cozy meal at Hotpot with panoramic views of Pangkor Island.
Pamper yourself at eforea Spa's serene treatment rooms and stay active at our Fitness Centre. Families can enjoy our on-site outdoor playground as well as a basketball court and mini waterpark with slides. Our Kids Club offers creative play areas and a dedicated PlayStation zone for little ones.
Our versatile venues cater to events of all sizes. We ensure your experience is personalized and unforgettable.
"I recently stayed at DoubleTree by Hilton Damai Laut Resort to celebrate a special anniversary, but unfortunately, the experience did not meet my expectations.
Upon arriving at 3:00 PM, I had to wait in a very long queue for check-in and only received my room key at approximately 3:40 PM. After entering the room, I noticed that the anniversary decorations I had requested were in place, but the cake, chocolates, and fruit platter that I had paid for were not provided. As this was intended to be a surprise for my husband, it was quite disappointing.
What was even more frustrating was that no one informed me that these items were not yet ready. I had to call and follow up myself to check on their status. The cake and other items only arrived more than an hour later, which significantly reduced the excitement and impact of the surprise.
I was also surprised to find that the minibar fridge was completely empty, with no canned drinks or refreshments available. Considering the room rate was approximately RM1,200 per night, I expected more than just complimentary bottled water.
The room was advertised as having a king-size bed, but it felt smaller than expected. In addition, the dinner buffet pricing for children was quite expensive at RM50 per child. My children are 8 and 10 years old and, like most children their age, they eat only small portions and usually only one or two dishes. The breakfast charges for children were also relatively high, making the overall dining cost difficult to justify for young children.
To make matters worse, the cashier accidentally charged my children's dinner twice. Although the duplicate charge was voided, I was informed that the refund process could take between 7 and 14 weeks. This seems like an excessively long waiting period for a billing error made by the hotel.
Overall, this stay was disappointing and frustrating. I had expected a smooth and memorable experience for such a special occasion, but several service shortcomings negatively affected our celebration. I hope the management will review these issues and make improvements to enhance the guest experience in the future."