"The location is the best in Kayseri, in my opinion, everything is close, and there's a direct road to Erciyes without having to meander through the city.
The amenities are excellent; this is our second time staying at this hotel (we stayed two years ago). The beds, pillows, and mattresses are all superb. There's a pool, sauna, and hammam. The changing rooms were renovated this year, and you can tell they've been updated.
The view from the window onto the square is superb.
The rooms are very warm, sometimes even too hot.
Cons:
1. Cleaning and cleanliness - they're very poor in the rooms. They wash the floors every other time, and even then, they don't sweep or mop the corners or under the furniture, and they don't dust. Cleaning is a big issue here, and monitoring it is also a challenge. We're just not picky, so it's fine for us; the advantages outweigh the other advantages, but those who value cleanliness may not like it. However, if you complain to the hotel reception, cleaning issues tend to get resolved more or less.
2. The TV is an old model, if anyone cares. No Smart TV, no YouTube, and the hard drive or flash drive won't connect. There are plenty of channels, but we liked it.
3. The transfer to the mountain is poorly organized; it's not punctual and can be 20 minutes late! They drop everyone off at their hotels, and the transfer isn't their own, so sometimes the return trip took 1.5 hours, which is terrible.
4. The hotel breakfasts are very expensive, and the restaurant for dinner is also expensive."