Wanda Realm Hotels in Kunming

I stayed at this hotel for 5 nights. I was quite hesitant before choosing it, especially after reading about the negative elevator incident, which made me really worry about safety. So, every time I took the elevator during my stay, I was on edge. The main reason I decided to stay was for the hot springs and swimming pool, as it's been raining a lot in Kunming recently, and I figured we'd just enjoy the hotel. Honestly, I wasn't particularly impressed with the service, and the facilities are quite old, very old. If it weren't for the constant rain and traveling with a child, I probably wouldn't have chosen this hotel. Especially after visiting Fuxian Lake, the comparison really highlighted its shortcomings.

This is the best hotel I've stayed at in the past two years in terms of service. Facilities: It's like a brand new hotel, incredibly well-maintained and fully equipped. The elevators are super fast; it's rare to find a hotel where you don't have to wait to go up to the 30th floor, and this is one of them – amazing! Hygiene: The cleanliness is impeccable, with no untouched corners. The bedding is fantastic, and both the mattress and pillows are very comfortable. Environment: The transportation is very convenient, with shopping areas both in front and behind the building. The city street views and natural scenery are all beautiful. Service: The service is simply beyond words, incredibly thoughtful. Check-in was seamless, and all issues were handled very promptly with an excellent attitude. The welcome fruit platter was generous, the handwritten card was a lovely touch, and they proactively offered water. The butler service was spot-on. I was also very satisfied with the restaurant. It was an absolutely flawless stay. There was even bread in the room, which was an incredibly thoughtful touch. 100% recommended, 100% positive review.