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10.0/10
Outstanding
VvaibhavGood and bad experience
Everything about this property is amazing
Food is good
Service is top notch
Location is excellent
The only thing which I don't understand is at the time of checking in the room they don't tell exactly how many bath towels or face towels are placed in room before or any such amenities but after checking out they will just check the room and tell you very politely that 1 or 2 face towels are missing and you have to pay for it.
My only question to the owner or management team is that how can you or your staff can accuse the guests without even letting us know how many were there before.
We also trust your hotel staff with our luggage while checking in but we don't accuse you for such things.
If the management has made this rule to check the room at the time of checking out then please make sure that guests knows exactly what all amenities are provided by you and the quantity also at the time of checking in.
And if the management has not made any such rule then please take care of these small things as these kind of bad experiences ruins all the good ones.
Hopefully nobody else has to go through this in future.
And yes everyone should do visit this amazing property at least once of they are seeking for relaxing holiday
GGuest UserOwner let us early checkin and late checkout
top notch hospitality and a very comfy stay. He even arranged transportation for us for city tours
setting the standards
MMimiRGExceptionally comfortable stay at the Fateh Garh resort . The location is 35 mins from the airport. Smooth checkin and the amenities were explained very well by Mriganka who has the calmest demeanour. The rooms are large and spacious and very aesthetically pleasing. Loved the brand of toiletries provided. The staff was always polite and attentive. Any request we had was handled so graciously by Veena. Nothing was an issues and they accommodated all our requests. We did the day tour with Piyush who made our entire day very pleasant. The spa service by Rose was divine after a long day of travel. We had most of our meals at the property and the indian cuisine was delicious. The breakfast spread had adequate options. The pool was impeccably maintained. We even tried the cocktails at the bar and they were well made too. Our experience was enhanced by the smiling faces of the staff throughout our stay. The property was clean, luxurious and we thoroughly enjoyed our stay. Thank you team Fatehgarh.
GGuest UserIn the first day the bedsheets were dirty but that was quickly resolved. If you're expecting a decent gym like I was you need to know it's really not well equipped, very few dumbells. Also the TV in the room is very small for the size of the bedroom. Breakfast had 95% Indian local options but apparently 95% of the guests were locals too, so all good.
On the positive notes: staff was great and the bedrooms were super spacious!
GGuest UserBeautiful hotel. However we asked the guy in dinning to check if our room have dinner. He said yes and asked us to come 7:30pm for dinner. While we were eating other staff asked the guy what is their room number. We overhead that the guy (can’t remember his name) said let them eat since they have already started. He ignored us because he knew that he gave us wrong information. We appreciated for nice dinner and left but one of staff ran (Meena)to us at pool area and asked as to sign the invoice. We asked why when the guy said we can eat after checking our room number. She said it’s for our record. However when I checked out staff member Ohi asked us to pay 3098 Inr. We were getting late as our transport was waiting. We didn’t fuss about it and paid it because we are not clear on our checkout.
I just want the hotel to refund this cost because it’s not our mistake.
GGuest UserWe really enjoyed our stay at Zana Lake Resort. The views of Udai Sagar Lake from the room were simply breathtaking. we honestly couldn’t take our eyes off it. The whole property has a very peaceful vibe, beautifully designed and well-maintained.
The restaurant is fully vegetarian. We opted for à la carte and tried Paneer Tikka Masala for lunch and Gutta Curry for dinner — both were average. Breakfast, however, was much better with good options.
The swimming pool is very clean and well-kept, and just like the rooms, it offers stunning views of the lake. Their garden is also very pretty and nicely maintained.
Rooms are spacious, clean, and come with almost all amenities. A hair dryer is available on request. Overall, it’s a beautiful place to relax and soak in the lake views.
GGuest User”my recent stay at this hotel was truly exceptional. The rooms were spotless and comfortable, the amenities were top-notch, and the staff went above and beyond to ensure a memorable experience. The location was ideal for both relaxation and exploring the city. I highly recommend this hotel for anyone seeking a flawless and enjoyable stay”
HHardik SiddhpuraIf you have selected the places based on the pictures then be ready to be a bit disappointed, lower your expectations a bit the place is cheaper compared to others and that is what you will get at the price.
You have to pay for the whole stay upfront and you cannot modify later
Trip com will have no power over the modification they will be of no help trust me I tried :)
The location is 4 km away from old city which is where you will be travelling for the roof top restaurant, temples, museum and the spots of interests.
The cleanliness in the place is alright its an old place all in all it was an average stay nothing that will really please you but nothing that will make you feel upset atleast that was in our case we saw a few upset customers so I guess we lucked out on a better room comparatively.
The skydeck roof restaurant ***** with the hotel is below par to say the least the place needs more cleanliness and follow some hygiene protocols (it was lacking to be honest) again the place is nothing like you will see in the pictures even the swimming pool is something you will never use it not safe or clean it's just a big make shift well to be put precisely.
The staff and reception were polite, well behaved and helpful. Thank you for that plus.
AAkB9Excellent stay with the family. A little rough and lengthy check in, noisy corridors with people shouting across the halls and balconies even late at night. BESIDES the above we had a fantastic stay. Very courteous and helpful staff and teams, great housekeeping, superb breakfast. Will definitely recommend and visit again.
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