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10/10
Outstanding
EElsa Hsu2050The facilities of this homestay are very good. We bought the ingredients and cooked dinner here. Looking at the snowy mountains outside, we spent a great night together. The host is very friendly and is the first choice for family travel!
GGuest UserWe had an absolutely wonderful stay at this property! It truly exceeded all our expectations and provided the perfect setting for our family getaway.
From the moment we arrived, the caretaker's service was truly exceptional. They were incredibly welcoming, attentive, and made sure we had everything we needed throughout our stay. Their warmth and professionalism made a huge difference.
The house itself was spotlessly clean and very well-maintained. It was clear that great care is taken to ensure the comfort and hygiene of the guests.
As a whole-house rental with three spacious bedrooms, it was perfectly suited for our family. There was plenty of room for everyone to relax comfortably.
One of the major conveniences was the fully equipped kitchen. It had every single cooking utensil and appliance we could possibly need, which made preparing meals for the family easy and enjoyable.
CChloe Lim SanThe heart warming and hospitality of this family is one of my best experiences in Japan.
It was my first time traveling to Hakuba and it was snowing heavily. Masanori san was busy with dinner but he had his daughter to pick me up instead (she have left for university so I reckon on normal days, he will have to go out of his way to pick passengers if they needed.) One key thing to note was to specify where you are properly because i took a bus and they didn’t stop me at the interchange but instead they dropped me off at the Hakuba stop (outside North Face shop) so it was quite confusing and they couldn’t find me at first.
The room is very spacious and the morning snowing view was really nice. The free Hakuba shuttle bus is just one minute away and it comes every hour, you can have breakfast at 7/7.30am and take the shuttle bus at 8/9am (might not come on time but just be earlier as there are many others taking the same bus). In house Onsen was decent with hot enough water but will be perfect if only it was outdoors (more for the ventilation and view).
The dinner made by Masamori san was one of the main reasons why I booked this hotel - French cuisine. It is delicately made and ingredients are carefully sourced, you can literally taste the freshness of their ingredients. Book at least one day in advanced!
At 84, their granny got to be the cutest and sweetest, we sang that one or two Japanese song she knew and she was so happy she served us tea, we kind of almost feel bad that she is serving us but after speaking to her daughter knowing that it is working there that keeps her body strong and makes her happy (so during Covid, she was feeling weak).
And also they link up with Lion Gear for all rental of everything you need. You just have to let Masamori san know and he will arrange for them to pick you up at your preferred time. After choosing your gears, he said they will send me to the slopes (went Goryu/Hakuba 47), but they didn’t and instead they sent me to Happo and I had to bring my gears and walked 20-30mins to the bus stops and paid for the V2 buses (the larger buses are not free - so you got to pay 800Yen per person). After I told Masamori san the story, he was really apologetic and immediately called them up. The next day, he got them to compensate me for the trouble and it really did helped ease the not so great experience and time wasting - the Lion gear boss was generous in compensating and explained that it was their new staff and they didn’t follow the previous arrangements.
Supermarket is about 15-20mins walk away, can be pretty cold but the walk is really nice, proper walking path with snow built up like walls.
All in all, I will still rate this place 9/10 for the hospitality and sincerity of this family, the food and the spaciousness of the room! Highly recommend you to go for the French dinner!
GGuest UserService was in general good. Most staff can speak English and were very helpful. We booked their teppanyaki restaurant but due to a member being sick, we cancelled it one day ahead. However, we were then being told that there is a 50% charge which was not explained to us when we made the booking. After some back and forth, they finally agreed to waive it. Appreciated that but it was a hassle. The apartment is nice and juices and water were included in the fridge. There's no onsen nor swimming pool nor a gym in the hotel. Breakfast was good with lots of varieties. Location is excellent within walking distance to the Main Street in Echoland where most restaurants are. Hotel provides shuttle buses to Happo One and Hakuba 47.
GGuest Userit was an excellent service from the host, fluent in english and he even pick us up and drove us to the station. the villa gave us a magical experience, everything was top notch. and also important thing is the location, if you plan to go to iwatake snowpeaks then komakusa villa is the best place to stay, just 1 minute walk and you can see the gondola from the room. thankyou yutaka fukushima
MMshadowsThe location is very convenient close to Hakuba station and Hakuba Bus terminal. The place is clean and comfortable to stay and I highly recommend.
The Host is truly kind, friendly, and could communicate in English. I'm very grateful to be here in Hakuba 🙂
RRaeMeteor Garden is located conveniently 5-7min drive from main Hakuba Village. One thing to note is that the main cafe in the stay is not open so need to find other dining alternatives. Rooms and amenities are clean and well maintained, the one issue is that it’s not well marked on Google map as it keeps pointing to the restaurant which was not opened and gave us a false alarm. Wifi is not the fastest and does not handle multiple devices that well especially when you are trying to work. There was some confusion when booked via Trip as the contact information was somehow truncated so hotel was unable to contact me without going through Trip thus messages were delayed. Overall it was an enjoyable stay and everyone had a great time…
EEisvergelThe accommodation is clean and there is plenty of parking. However, it is suitable for those who drive on foot. There are no pajamas provided. The bath products, hair care products, and nourishing creams are so good that you might want to buy some to take home. There is a coin-operated washing machine with a wide selection of detergents. The digital door is difficult to open, so you have to wait for the right moment. Overall, it is worth it and a good choice for those who love peace and quiet.
SSasinatAn older-style hotel, but very clean. It has separate onsens for men and women. Breakfast is served as individual sets. The hotel also has a dinner restaurant, which is convenient because going out to eat without a car isn't easy. The futon-style bedding was comfortable and warm. The bathroom was a bit small. It snowed while I was there, and it was beautiful because the hotel is located in the mountains.
HHuannitaTreasure Hotel, the owner and his wife are very good, basically meet all the requirements (including snow field pick-up and early use of hot springs), the hotel layout is very warm, many small details make people feel very warm, including the free massage chair after soaking in the hot spring, and free popsicles are provided, It’s not far to go to the snow field. You can let the boss drive it. It’s a great experience to drive for a minute.
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