"The experience my brother and myself had at Hakuba UNNTYOU was exceptional . Highly recommend for anyone wanting to stay in very close walking distance to Goryu ski resort.
The twin room despite being basic was very clean and had everything we needed. The breakfast included was a lovely mix of Chinese cuisine which provided all the energy needed for a full day up on the mountain. Additionally they provided very cheap options for cold/hot beverages aswell as snacks which we loved after coming back from a full day of activities .
The hotel has its own onsen style bath which was great to unwind in , adding the the authentic Japanese experience.
The staff at this hotel despite not speaking very much English provided excellent service to us and always went out of their way to ensure we had everything we needed and much more .
The kindness from the staff aswell as the abundance of available facilities made this an excellent experience for us both . Highly recommend this hotel to any travellers wanting an authentic Japanese experience within a very westernised ski"
Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
60 reviews
8.2/10
1 night
From €132
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9.6/10
Amazing
CChloe Lim SanThe heart warming and hospitality of this family is one of my best experiences in Japan.
It was my first time traveling to Hakuba and it was snowing heavily. Masanori san was busy with dinner but he had his daughter to pick me up instead (she have left for university so I reckon on normal days, he will have to go out of his way to pick passengers if they needed.) One key thing to note was to specify where you are properly because i took a bus and they didn’t stop me at the interchange but instead they dropped me off at the Hakuba stop (outside North Face shop) so it was quite confusing and they couldn’t find me at first.
The room is very spacious and the morning snowing view was really nice. The free Hakuba shuttle bus is just one minute away and it comes every hour, you can have breakfast at 7/7.30am and take the shuttle bus at 8/9am (might not come on time but just be earlier as there are many others taking the same bus). In house Onsen was decent with hot enough water but will be perfect if only it was outdoors (more for the ventilation and view).
The dinner made by Masamori san was one of the main reasons why I booked this hotel - French cuisine. It is delicately made and ingredients are carefully sourced, you can literally taste the freshness of their ingredients. Book at least one day in advanced!
At 84, their granny got to be the cutest and sweetest, we sang that one or two Japanese song she knew and she was so happy she served us tea, we kind of almost feel bad that she is serving us but after speaking to her daughter knowing that it is working there that keeps her body strong and makes her happy (so during Covid, she was feeling weak).
And also they link up with Lion Gear for all rental of everything you need. You just have to let Masamori san know and he will arrange for them to pick you up at your preferred time. After choosing your gears, he said they will send me to the slopes (went Goryu/Hakuba 47), but they didn’t and instead they sent me to Happo and I had to bring my gears and walked 20-30mins to the bus stops and paid for the V2 buses (the larger buses are not free - so you got to pay 800Yen per person). After I told Masamori san the story, he was really apologetic and immediately called them up. The next day, he got them to compensate me for the trouble and it really did helped ease the not so great experience and time wasting - the Lion gear boss was generous in compensating and explained that it was their new staff and they didn’t follow the previous arrangements.
Supermarket is about 15-20mins walk away, can be pretty cold but the walk is really nice, proper walking path with snow built up like walls.
All in all, I will still rate this place 9/10 for the hospitality and sincerity of this family, the food and the spaciousness of the room! Highly recommend you to go for the French dinner!
SSIRIWAN AVery very nice staff and everything are very good ❤️including dinner and breakfast. We came here in a low season (end of November) so many restaurants were close. Very quiet town, have to visit here again in a high season.
AAnonymous UserThe price of the snow season is quite expensive. The big bed room is 5000+, and the Gaza hair bed is more than 300. This hotel is marked with four stars, but the Google search is marked with Samsung. Not run by locals in Japan, the sanitary environment is really average, the big bathing venue is sticky, there are floating hair in the pool, and the towels are thrown everywhere. The carpet used in the room, but the vacuum is not thorough, and the dust allergy has to wear a mask, and the purifier can be comfortable. Breakfast is all European, there is no Japanese soup or the like, cold food. I wanted to use a dryer, but as soon as I entered the socks, the dryer was full of black hair. The pick-up day was also promised 15 minutes, but I waited for 30 minutes. I called again and said that there were other things on the road. Not recommended, if you want to come to Baima, it is recommended to book other hotels.
__szair0313****The hotel's dining is definitely a highlight, especially dinner, which rivals some Michelin-starred restaurants, featuring a generous use of local ingredients. The afternoon tea popcorn and jam cheese were also delicious, and there's a free flow of red wine, white wine, sake, and various teas.
I also recommend booking the silk bath early; having it to myself for nearly an hour was fantastic.
The hotel's location is also good, not far from Mu Pond Ski Resort, making transportation convenient.
What's worth complaining about is the service, which was genuinely subpar. There aren't many English-speaking staff, and communicating with some of the older female front desk staff felt difficult. Plus, the rooms aren't properly cleaned; the toilet and vanity aren't wiped down. They just make the bed and change some towels.
The hotel is a little old, and the facilities are just okay.
MMidlifeMilesWonderful Stay at Garden Pension Obogurgl
We had an excellent experience at Garden Pension Obogurgl. The location is perfect—just a short walk to the Hakuba Goryu lifts, which made getting on the mountain super easy every day. The pension itself is cozy, clean, and peaceful, with a lovely garden that adds to the charm.
Our room was warm and comfortable, with plenty of space for ski gear, and the communal areas had a relaxed, homely vibe. The hosts were friendly and welcoming, always happy to help with local tips and transport advice.
We especially enjoyed being able to walk everywhere—whether it was to the nearby convenience stores, local restaurants, or just strolling among the beautiful pine trees. The large cherry blossom tree out the front added a special touch to the peaceful surroundings. If you're after a quiet, scenic, and welcoming place to stay in Hakuba Goryu, Garden Pension Obogurgl is a fantastic choice.
LLY888The hotel was cozy and close to happo-one resort, the happo bus station, and a few ski/snowboard equipment rentals.
I stayed in a traditional tatami room - I enjoy sleeping on the mats with just a comforter but there were mattresses available in the closet for those who prefer it.
The best part of my stay was the customer service. I had to drop some luggage off before check-in to hit the slopes, and when I returned, not only was my room ready for me, my luggage was taken up as well.
In the evening another staff member enthusiastically help me set up the ironing machine as I needed to quickly steam a shirt, and provided recommendations on places to eat.
Highly recommend a stay at great value
MMeowVanWhat an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel.
Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself.
We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet.
In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies.
Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!
GGuest UserCome to Hakuba Village Iwadake to see the autumn leaves. The air is fresh and there is a sense of open space. The place to stay is very warm and the landlord’s meticulous reception allows us to rest and regain our strength. Next time we will come to experience the good snow scene.