In the heart of the city, M Village Premier Hotel Xuan Huong Lakeside offers one of Da Lat’s rarest privileges: sweeping views of Xuan Huong Lake, the vibrant Anh Sang Park, and the iconic Da Lat Cathedral, all unfolding before your eyes.
Defined by contemporary European architecture and a palette of warm, refined tones, the hotel is a haven for those drawn to beauty and romance. Begin your day with a steaming cup of coffee as the city slowly awakens, or unwind with a crafted drink at sunset and take in the enchanting panorama of Da Lat from the rooftop bar as the city lights begin to sparkle.
"The room is very nice, clean, and the furnishings are brand new. The location is convenient for getting around, but the service needs significant improvement.
The check-in process took longer than necessary. Normally, checking in elsewhere never takes me more than 10 minutes to complete the formalities, but here it was quite slow. It was already past 8 PM at that point, and I subtly mentioned to my husband that I was hungry, yet the staff member was still rather sluggish. The procedures should be streamlined, as the staff member was simply reading information off a paper anyway.
I messaged to request room cleaning, and the staff confirmed it would be done before 12 PM, before I returned to the room. At 12:40 PM, when I got back, it still hadn't been cleaned. When I messaged to inquire, the staff said they were overwhelmed that day and hadn't gotten to it yet. The problem is that they were the ones who proactively asked me for a time slot. If they couldn't make it, they should have informed me or apologized before I returned. Moreover, when the hotel sent someone to bring extra towels and water first, then clean later, the staff member hastily handed them through the door and left without saying a single word, not even an apology or explanation.
If I have the chance to return to Da Lat, I would still choose to stay here, but I sincerely hope they adjust their procedures and service to be more professional."