Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jun 9, 2026
Guest User
Clean and comfortable, with friendly staff, and the food is especially delicious. I'll definitely order breakfast from them again next time. Overall, they put a lot of effort into the service, leaving a lasting impression. They handled everything efficiently and without any hassle, and the staff proactively inquired about our needs.
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Price per night from:NZD 86
Posted on Aug 1, 2026|Junqianzi 270° View Suite
WenitawAs someone who spends more than 200 nights a year staying in different five-star luxury hotels around the world, I can honestly say that I was absolutely amazed by the level of service at this resort. This wasn't just another luxury stay—it was one of those rare places that made us feel genuinely cared for from the moment we arrived until the moment we left.
What touched me the most was the incredible patience and dedication of our personal butler, Ben. I'm probably one of the most indecisive hotel guests you'll ever meet, and I'm also extremely particular about my room—especially the view. Since the resort is very large, with many different room types across both the villa area and the main building, each offering a unique perspective of the surrounding mountains, choosing a room was incredibly difficult.
Even after watching videos of every room, I still couldn't make up my mind. Instead of rushing me, Ben kindly suggested a video call. He spent well over an hour and half walking me virtually through every available room type in both the villa area (Zone A) and the main building (Zone B), patiently explaining the differences and introducing all the resort's facilities. I was genuinely surprised and deeply touched by his professionalism and warmth. Without any hesitation, I immediately booked a two-night stay.
When we arrived, the exceptional hospitality continued. From the front desk team—Rou Rou, Yang Yang, and Mr. Zhou—to the restaurant staff, Bagai and the hotel manager Lucy, every member of the team made us feel sincerely welcome. Every little request was met with genuine warmth, and the level of personalised service was unlike anything I've experienced in a very long time.
Our villa was simply perfect. Relaxing in the hot tub on our private terrace while taking in the mountains, drifting clouds, birdsong and spectacular sunsets felt like something out of a fairy tale. It was so peaceful and beautiful that we cancelled our reservations at other hotels and extended our stay for another two nights.
On our final night, we stayed in the Junqianzi room type in the main building, which offered an even more spectacular mountain view together with an in-room hot tub. It was the perfect way to end an unforgettable holiday.
The resort itself was full of delightful surprises. There was an adorable resident cat, a friendly chinchilla and beautiful bird that brought even more life to the peaceful surroundings. Our child completely fell in love with the cat duo duo, and the staff kindly allowed us to bring it back to our room to spend some time together. They even thoughtfully prepared cat food for us, which made the experience even more special. It perfectly reflected how genuinely child-friendly and thoughtful everyone at the resort was. We also enjoyed a variety of activities, including handicraft workshops, billiards, the tea house and a relaxing meditation session. There was always something enjoyable to do while still feeling completely immersed in nature.
I had very modest expectations for the food, as mountain resorts are not usually known for exceptional dining. Once again, I was pleasantly surprised. Every meal was beautifully presented, creative, fresh and absolutely delicious. Dining while watching the sun set behind the mountains was pure bliss.
As a wonderful finishing touch, Ben even took the time on our last day to help us capture some beautiful family photos around the resort—memories that we'll treasure for years to come.
Exceptional service is something I really appreciate! even after spending more than 200 nights a year in luxury hotels. This resort exceeded every expectation. It combines breathtaking scenery, beautifully designed rooms, outstanding food and, above all, a team of people who genuinely care about their guests. We left feeling completely relaxed, refreshed and already planning our next visit.
An absolute dream resort and We will most definitely be back.
⭐⭐⭐⭐⭐ Five stars simply aren't enough.
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Price per night from:NZD 357
Posted on Nov 24, 2025
M307321****
The guesthouse boasts a superb location in a tranquil and beautiful surrounding environment. The rooms are cozy and tastefully decorated, with soft and comfortable bedding, a clean and tidy bathroom, and high-quality toiletries. Disposable items (bath towels, hand towels, slippers, razors, etc.) are also provided.
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Price per night from:NZD 67
Posted on Sep 18, 2025
Guest User
This place is truly excellent: the rooms are spacious and bright; dining is convenient, with a delicious restaurant downstairs that's also very clean; the mattresses are comfortable and the water pressure is stable; the location is convenient for transportation, and the facilities are complete and the rooms are clean; the hot water is particularly good. The owner is incredibly welcoming and even gave us some fruit from their own garden, which we could also pick ourselves – a fantastic experience and highly recommended.
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Price per night from:NZD 59
Posted on Dec 25, 2025|Cozy Room - Mountain-View (2 Beds)
Anna Tan C Fhad a wonderful and memorable stay at this hotel. The rooms were spotless, well-maintained and equipped with all the necessary amenities for a comfortable stay. The staffs were friendly, approachable and always ready to help, making the entire experience smooth and pleasant.
What made the stay extra special was their warm hospitality during the Christmas season. They organised a lovely Christmas Eve dinner and performance which created such a festive atmosphere. We were also delighted by the thoughtful gifts provided by the hotel. A great touch that made the celebration even more memorable.
Overall, it was a truly enjoyable stay and I would gladly return or recommend this hotel to anyone looking for a welcoming and well-managed place to stay.
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Price per night from:NZD 75
Posted on May 24, 2026
Guest UserIts our 3rd stay at this hotel. Location is the best and in my opinion also the best hotel in this area. Always got my favorite fubao room. Amenities were great, room has slippers, shampoo, hair dryer etc and most importantly also has body lotion! Host is very friendly. Breakfast is standard with steamed bun, boiled egg and sweet potato. Will definitely stay at this hotel again when visiting fubao next.
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Price per night from:NZD 75
Posted on May 23, 2025|Comfy Queen Room
Guest UserThe location of the villa is great! It’s just opposite Shenshuping Panda Centre, it took me only 3mins to walk over. They have the essential amenities as well! Breakfast is inclusive during my stay but the bonus of this villa is that they have a cafeteria which provides lunch & dinner, I understand some other places do not so it can be inconvenient. I noticed that some of the guests even ordered bento lunch so they can have it in Shenshuping, just ask any one of the staff in advance.
One of the nights, I think there was a family who checked in. Their children were making lots of noise, I could hear the staff telling them to tone down their voices. I appreciated, it is very considerate of them as I was about to plug in earplugs they have provided.
The weather at this period is relatively quite comfortable, I was afraid it was going to be hot since there are reviews saying there’s no air conditioning. But it was cooling and even cold at night that I have to switch on the heater in one of the nights.
The most enjoyable part is that staff are very friendly and easy going, they really made me feel at home. Thank you for the pleasant stay!
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Price per night from:NZD 59
Posted on Nov 4, 2023
Guest User
The room was very clean and tidy, and the location was easy to find.
Our family of three lives in a big bed room, the boss will provide any items that need to be replenished.
This is a farmhouse opened by a couple. The people are very nice and very enthusiastic. Provide us with travel route guidance. We got wet and came back to let us roast the fire. We also helped to roast the dry down jacket for the next day. In addition, they are on the first floor of the restaurant and the food is so delicious. They gave our children a separate cake and sent sweet alpine apples, very touched. The couple are very hardworking and simple, warm and kind, and can feel the warmth of home when they come to this store. Breakfast is also free, and radish soup is also delivered at noon, thank you very much.
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Price per night from:NZD 28
Posted on Jun 23, 2024
Zhaizhaigengjiankang
The location is good, the facilities are new, the environment is comfortable, the breakfast is plentiful, and the owner is very welcoming. I encountered two problems during my stay: First, the hot water was unstable when showering at night, essentially resulting in a cold shower. The owner said it was because the water heater had tripped and they forgot to turn it back on. Second, the water from the tap was cloudy (see picture), but became clear again after half a minute. The owner explained that this was due to the spring water undergoing multiple filtration processes. These are just facts and not for discussion. Based on my personal experience, I'm deducting 0.5 points. I hope the owner will improve and continue to do well.
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Price per night from:NZD 56
Posted on May 11, 2025
Guest User
Facilities: This homestay is great! The location is excellent, the rooms are spacious and clean, and the bedding is comfortable.
Hygienic: The air in the room is fresh and odorless, the room is clean and warm, and the layout is unique. The decoration integrates local culture, and living here is as comfortable as at home!
Environment: The scenery outside the window of the homestay is beautiful, the garden is exquisite, and the green plants are surrounded. This is an ideal homestay for vacation!
Service: The staff is warm and thoughtful, the service is intimate, the hotel waiter is super enthusiastic, and the travel advice is provided. highly recommended! !
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Price per night from:NZD 26