EElita DzerinaThis was a trip with my family. As this stop was on the way to the south of France, the location was perfect, close to the main road. Sound insulation in the rooms is very good. The hotel is new, everything looks fresh and the rooms are very spacious, the double room has two double beds. The Bathroom had everything you need, good quality 100% vegan shower gel and shampoo. Breakfast was excellent. Good choice of products, all very tasty and fresh. The hotel is a perfect choice to break the journey about halfway from Calais to Nice.
GGuest UserThe hotel is conveniently located near the train station and Dijon Tourist Information Center, and attractions such as the cathedral are within walking distance. Restaurants and shops are readily available to meet various needs. Situated in a historic building, next to a post office and opposite a Hermès store, with a world clock in the square, the hotel is easy to find. The Alof Classic Room, though small, doesn't feel cramped, is clean, and quiet. Breakfast offers a wide variety of hot and cold dishes, ensuring you're well-fed. Outside of breakfast hours, the restaurant functions like a living room, providing a place to relax and chat, offer coffee and tea, and has numerous charging stations for guests' convenience.
GGuest UserFriendly and correction reception. Clear explanation. Closed parking in the immediate vicinity. nice room and bathroom. Ideal located on the trip from south to north. Beautiful city centre. Old buildings, narrow streets in caisses, etc. A recommender.
GGuest UserExcellent hotel located in walking distance to city centre, with all amenities. Cosy beds, good bathroom.
Was difficult to check in, service couldn't find my Trip.com booking, but was finally accepted.
GGuest UserI have stayed at the Chateau before and it is good value as well as being an interesting building with many artistic features, there is also an outside pool. Generally, it’s clean but the rooms are a little dusty. The staff are helpful but on my previous stay the restaurant was shut due to staff problems. It was a disappointment but gave it a second chance. However, having booking again, I was told on arrival that the restaurant was not open on Mondays or Tuesdays. Please don’t be fooled by websites as every one I found stated that it was open on these days, so it’s a must to take this into account if you’ve had a long drive and do not want to dine out, you may well want to think again. It does seem to be under staffed as it can be difficult to find anyone if you would like an evening drink.
You would either have to drive fifteen or so minutes into Macon where there are plenty of restaurants or if you prefer a village, drive in the other direction for less than ten minutes and there is a small restaurant next to the station called ‘Aux Dix Vins’ which I recommend and it’s open on Mondays and Tuesdays. The menu and quality is good, with some nice wines to accompany the food and the owner cares about how it’s run.
GGuest UserWhen we arrived, the system called for an unjustified supplement of €6, but the calculation was simple: €34 (a room already fixed) + €6 (animal) + €2 (a stay fee), totalling €42. The machine showed € 48.
I've contacted the online assistance to report this error of system calculation. Unfortunately, the interlocutor has not made any effort to solve the situation. Despite my explanations, he only maintained that the total was €48, then advanced a €49 charge, ignoring the conditions of my reservation in advance.
Fortunately, when the physical receptionist arrived, the situation was unlocked, she consulted the facturation history, immediately identified the error and corrected it. She has shown an exemplary professionalism, unlike her colleague in the assistance.
Working myself in a French hotel group, I know that the history of a reservation on the PMS allows you to check everything. It is regrettable that a customer service agent is less effective than a local receptionist and shows such a bad will.
If the hotel itself is satisfactory, this experience with online assistance will be a clue of the teacher.
Jjessie122We arrived at 11 o'clock and were told that we could only check in at 3 o'clock. After storing our luggage, we went shopping. I came back after three o'clock and waited another half an hour before checking in.
Breakfast was very average.
CChristophe CBAttention, 2 buildings so you will need to ask the reception if you are in the right place, the right rooms and quiet, the right breakfast.