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8.2/10
Very Good
GGuest UserHotel is clean and a short cab ride away from the train station.
It was £15 to check in early which felt a little expensive but after a long drive we decided to pay. It would be nice if this could be a benefit for loyalty to the hotels.
Unfortunately, the alarm went off in the early hours and continued for over an hour which meant that we did not get a good night’s sleep. A breakfast voucher would have been appreciated for the inconvenience.
OOllieSFirst receptionist we dealt with was really nice but then she had to ask a colleague for help with our check in and she was extremely rude. Having booked an executive room, we were told we didnt get access to the executive lounge as hadn't booked direct. Load of rubbish. Went to our room, quick call to Hilton Customer Care and they confirmed we did have executive lounge access so went back to reception.
The hotel is really comfortable, big spacious rooms, nice beds, bathrooms with shower and bath. Water wasn't free even in executive rooms which was a bit of a shock (£2.50 a bottle).
Executive lounge was nice but service much cut back from last time I stayed at few years ago. Fridges empty most of the day, snacks not topped up. Dirty cups everywhere etc. Evening snacks was good but again, reduced compared to what they used to offer. Spirits and prosecco was a nice touch though.
Breakfast served in the restaurant for executive room guests. Really nice selection, mostly buffet but eggs and omelettes cooked to order. Nice coffee.
Staff on the whole are really friendly and welcoming (apart from the receptionist on day one). We had 3 nights here and enjoyed it.
There is a shuttle bus from terminal 5 to the hotel door which is £6.80 per person or you can take bus number 5 which stops on the road outside the hotel for £1.50. If staying more than one night, there is buses to Windsor, legoland, Slough and hounslow (for the tube to central london).
GGuest UserNice location, ample parking, easy to find. Disappointing things were no wifi connectivity in the room no network signal either. The leisure facilities were not looked after as jacuzzi was out of order without a mention on website, steam room was not operational one day out of the two days stay. Not enough lights in the room. Double bed was bit too small. Both The reception guys were excellent very polite and helpful.
MMariaThe Hotel was incredible good located, the Garden surrounding the Hotel was amazing. The breakfast was quite full and also the food was fresh.
The bar tender Silvester was amazingly kind, and he was really keen on preparing all cocktails. The receptionist Walmer was also so kind, we forgot the charger adapter and he gave us one! Also he was always prepared to solve any questions we had!! Our experience was much more of what we were expecting. I definitely recommend this Hotel, not only for the building but for all the staff!! Definitely my Number one come back 🇦🇷
GGuest UserWe had excellent service from Supriya and the other staff who were so friendly and helpful. Supriya even put an extra bed into the room as we had a last minute child to accommodate so that was really kind of her. I would just say that the pillows were incredibly hard so it would be good to have some softer ones please! And it was a very noisy location with air conditioning units next door going all night. But Supriya and your lovely staff made up for that - they were sooooo lovely.
MMr-0001The room is very good, the facilities are complete, and the environment is beautiful. It is a good place for home travel and an excellent wonderland to experience exotic customs. I will continue to stay in this hotel next time I come. I am really happy about this trip.
UUKrainThe location is very convenient. You can take bus No. 81 to many places for shopping and sightseeing. Bus No. 7 charges £5⃣️ There are only two stops to Xiqi Road Airport T5, and the frequency is about 20 minutes. 1 bus is from 07:00 to 23:00 in the morning. There are many places you can transfer to the subway at the airport. It would be ideal if you can have a separate toilet🤔 It is very convenient to buy food at the petrol station by walking about 3⃣️minutes👍
TTravelling TrevComfortable room, good location, on site parking at no cost, quiet and very helpful staff. Would definately stay again if in area. Definately worth trying the local Indian restaraunt 50meyrex away either great service and food and value for money