Cicendo Hotels with Parking

Upon check in at 3pm, the room was having a very strong foul smell hence we request for a change. However they told us to wait till late afternoon then other rooms are available hence we waited. I followup 3times for the availability to exchange room via call, to no avail i went to the lobby at 5:30pm to ask again. A different receptionist attend to me and directly i got the exchange of our room. To my Dissppointment again, the room we next check in, the airconditioner was not cold. We requested again to check the aircond. As my toddler was sweating while just watching tv. However after they check, the aircond only slightly cold. Anyways hope the management of the hotel look into this issue seriously as we are not only booking one room, we took 2room. The room for my mom in law was also same issue on the airconditioner - not cold. Toilet door hinges was loosen. Toilet couldnt flush after the second day. Location wise, walking distance to Sarinah only. Breakfast was acceptable.

Hotel was nice and peaceful. Hotel room quite big. The hotel is close to food shops so you can walk but you have to be careful because motor and car so fast.

The room is nice even though I got a room with no view The breakfast is delicious, you can choose Asian, Western, Korean food Strategic location

The place is aesthetic, there's just a bit of dust in a few spots but it's not too bothersome. The breakfast was good, service was okay. If I'm ever in Bandung looking for a strategically located hotel, I'd definitely come back here.

The location was fantastic, being close to many attractions and restaurants, and the staff were friendly and accommodating. However, I was quite disappointed with the cleanliness of the bathroom.

The hotel is not too big and the check in and out process is not complicated. You can get as much drinking water as you like in the hallway. However, the room is a bit cramped if you bring your family.

Oster is clean and comfortable. Staff is helpful. Two things they need to improve are that we need hand soap in every wasteful in the place.and please provide slides or sandals so we can wear them around the place, specifically go to the bathroom and toilet. Thanks Oster, keep up your good work. I will stay at your place at one time. I will definitely recommend your phrase to my friends and family.

Nice, comfortable but the parking is small, the receptionist is friendly

Hotel Serena Bandung offers a prime location, earning a solid 5 stars for its proximity to the Bandung Train Station. The staff's friendliness is exemplary, garnering another 5 stars for their clear instructions and helpful demeanor. While the value for money is decent for a 2-star hotel, scoring 4 stars, the cleanliness and facilities fall a bit short. With a rating of 3 stars each, the cleanliness could be improved, and the facilities, though simple, are somewhat lacking, especially with WiFi only available in the lobby. Overall, it's a convenient option with friendly service but could benefit from some upgrades.