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9.4/10
Amazing
GGuest Userexcellent service ever!!!!.. very recomended hotel in Palembang.. we arrived in a evening, the security have a good knowledge of service, help us to call the bellboy and bring our luggage to the lobby. the customer service very friendly and helpful. i got a lot of convinience and highest service from them. the room cleaniest hotel room ever. we got connecting room. the swimmingpool is small but no worries kids got a lot of happiness play on it. last but not the least.. they offering palembang foods' breakfast. the choice is not as much as i though but its enough to taste a from the sour savory food until sweetness.. maybe next if i come back palembang , will chose this hotel agai.. thanksss all staff the excelton more success and famous!!!
AAnonymous UserThis is my 2nd stay. I like Batiqa's ambience so I booked again.
Pros :
+ super good breakfast options. Main courses, local dishes (pempek/model), porridge, soup, cereal, noodle bar, egg bar, waffle, bread & cakes, salad bar, jamu & variety of drinks
+ mini gym with some good equipments for working out
+ sofa on the room
+ comfy beds with large pillows
Cons :
- the room is not soundproofed. Outside noises can be heard
- when I entered the room, there is a certain smell which I don't know where it comes from
PPenikmat JalananI stayed with my wife and 2 children (2 rooms) at the hotel. The hotel service seemed unprepared to handle the large number of guests. The breakfast room was very small and unable to accommodate guests, as well as the limited food options. We had to wait 15 minutes in front of the reception with other guests to get a seat for breakfast. Towels at the swimming pool were also unavailable. The parking area was quite spacious behind the building, but there was a lot of trash and construction debris. Otherwise, it was standard for a 4-star hotel.
BBenpaodeeThe location is excellent, right inside the mall and very secure. Breakfast was average, with a focus on local dishes. The room was quite large but not very well-maintained. Overall, it was good value for money. I'd come back again.
GGuest UserThis hotel is very comfortable, clean, and the service is satisfying. The facilities are also well-maintained, making for a pleasant stay. As a suggestion, for connecting rooms, the soundproofing could be improved as noise from the next room is still quite audible and can affect comfort, especially if guests are not acquainted. I hope it continues to improve in the future and remains a great choice for a stay.
GGuest UserThis hotel has so much potential. Some parts require some renovations to make it look more presentable and not too outdated. But the staffs were nice and helpful. Price and location also the best. Many available must-eat food nearby.
WwikcantikThe room was comfortable, the only problem was that the door was difficult to open because I had to call housekeeping and the bathroom was a bit lacking because the water in the drain took a long time to go down so it was a bit muddy and really wet