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9.5/10
Amazing
CChihakuWent there to recharge for a night and I can stay that there are only 2 things that disappointed me there.First, we happen to be placed besides a room that has a baby crying nonstop at 2am in the morning and 2nd, the crispy wings are super small like it came from a tiny bantam chicken. Though the pizza and other items in their bfast buffet are all super delicious.
For the positives, the staff are all very courteous and friendly. Room is clean and spacious with complete ammenities though it is not that soundproof since we can hear the crying baby next door at 2am.
The animals are the stars of my stay and they are so entertaining and very eager to chow down the feeds. I can probably stay there for the entire day if not for the rain that comes and goes.
Over all I'll be glad to stay at their hotel again and just vibe with the geese,chicken and the peacocks.
RRianne JoyThe facilities and amenities at the hotel were great. The hotel itself was clean and looked brand new, which was definitely a plus. The staff who assisted us to our room and the team at Kuna Cafe, where we had breakfast, were both friendly and helpful, making those experiences enjoyable.
However, the reception staff left much to be desired. Despite being the only guests in the lobby during our check in time, we were left waiting for an extended period, and the hospitality skills seemed lacking. Our frustration grew later in the evening when we called reception to inquire about reheating some food. We wanted to know if there was a microwave available and whether we could use it, but no one followed up with an answer. This delay left us having to go out at 10pm to buy food for our hungry child, which was very disappointing. It’s clear that the reception could greatly improve their customer service and communication skills.
Overall, while the hotel itself was pleasant, the reception and customer service experience needs significant improvement to match the quality of the facilities.
PS: photos were taken before check out
HHRys⭐️⭐️⭐️⭐️☆
From the moment we arrived, we were warmly greeted by the smiling guards and helpful bell attendants. Check-in was quick, the lobby was clean and relaxing, and every staff member we met was courteous and welcoming.
Our family room was spotless, fresh-smelling, and spacious with a lovely view. The heated pool was perfect for the cool Tagaytay weather, and the staff at the pool and bar were very friendly. Breakfast was good though the selection was limited, and the breakfast receptionist could be more pleasant.
The front desk manager was attentive and accommodating, even offering a free late checkout. Overall, Hotel Casiana is a wonderful place for a relaxing and safe family stay — definitely worth coming back to! 👨👩👧👦✨
GGuest UserWe booked a Superior Room via Trip.com, which mentioned an option between a king-size bed or two single beds. However, upon confirming directly with the hotel, we were informed that the room only comes with a king-size bed—there is no option for two singles. This was quite disappointing as the listing was misleading.
We then requested to upgrade our room, but on the day of our check-in, we were told it was unavailable due to a leak from the rain. With limited options, we had to proceed with the original room and pay extra for an additional bed, which was unfortunately not very comfortable. Unfortunately, the beddings also had multiple tears, which affected the overall comfort.
Additionally, the TV wasn’t working due to cable issues, and the other room we booked ended up not being used. We were told the front desk would be informed, but no clear update was given.
Lastly, the WiFi signal was very weak—I had to leave the door open just to get a stable connection.
While the staff were polite, we hope the hotel can improve on communication, listing accuracy, and room amenities for a better guest experience.
EElaiza Belle TanCelebrated my pre bday celebration with my sisters and my child, and despite the stormy weather plus feeling under the weather, we had memorable experience. Loved how smooth the check in and check out process was. The only downside was there are only two elevators in the building, and during that time, one of the elevator wasn't working. Nevertheless, it didn't affect our entire stay. The location was also nearby for food deliveries.
GGuest UserI rarely leave voluntary feedback for hotels we stay at,
but this one definitely deserves it.
Brittany Hotel is fairly new. We have been meaning to try it for a while since we always pass by it along Daang Hari. We initially booked just an overnight stay to relax a bit. Unexpectedly, we ended up coming back the very next day when we needed a place to stay for another three days and two nights. I asked the same receptionist, Ken, who assisted us during our first check-in if the deluxe room we previously stayed in was available, as we preferred it. They didn’t say whether it was, but instead informed us that they had upgraded our room to a premier one at no extra cost! It was such a pleasant surprise, especially since it was only our second visit. We really appreciated this thoughtful gesture, which made our stay even more enjoyable. A big thank you to Ken for being so helpful and kind. The level of service really stood out.
The overall vibe of the hotel is really nice. It's quiet, very clean, and has a cozy atmosphere. The staff are friendly and accommodating. Although we weren’t able to try most of the restaurant’s menu since we always came back late at night, the food we did try was enjoyable, and the coffee was surprisingly good. While the hotel might feel a bit limited for some, as it's still new, we had a great stay overall. It has quickly become our favorite among all the hotels we’ve stayed at. 😁 We hope they continue to provide great service and even improve it further, especially the facilities and amenities. We’ll definitely be coming back and recommending this place to our friends and family.
GGuest UserWe enjoyed our stay though it would have been perfect if the housekeeping paid attention to cleanliness - it’s pet friendly so the lobby and the room has a foul smell that could really use some thorough cleaning.
The tray for the free water was dirty, we didn’t use the water glasses afraid it is not clean as well.
The pool was not that clean as well - maybe it was due to the rain, I donno lol. The rain ruined the garden feel and would have been so relaxing to visit their garden :( which we were not able to do.
The reception agents were helpful - they went above and beyond by helping me with the water heater :) thank you!
Amenities like hair dryer, coffee, shampoo and laundry bag were not ready in the room and I have to request them by calling before it’s provided. It was all complimentary so it’s ok :)
The restos are reasonably priced and the food was ok ~ we had dinner at Sweet Knot Haven and breakfast at Bodhi cafe.
JJohn RexThe room was ok. The only issues were, malfunctioning aircon, no initial wifi, the door is kind hard to open and close, and no initial heater.
But they solved it by transferring us to another room, with portable wifi being delivered. Aircon was now working fine, and the heater was already turned on. Maybe it was that particular room that has issues.
But nevertheless, we had a good stay. I forgot, the pillow was kinda big, and it gives me some sort of a neck strain of some sort.
JjeyemsKind staff and accomodating. Though di gaanong satisfied sa room medyo gloomy. Pero all goods. Gumagana din lahat ng kitchen appliances. Thank you.
RRey Mark LumingkitIf balak nyo gumala sa tagaytay at naghahanap ng mura pero maganda at madaling puntahan na staycation, ok dito sa SMDC WIND RESIDENCES. Along the highway lang at madaming dumadaan na Jeep, Bus at Tric na pwede mo sakyan if byahe ka. Madaming kainan at Coffee Shop sa tapat, malapit sa Sky Ranch na pwedeng lakarin. If need mo mag grocery merong malapit na SM Hypermarket at Robinson Supermarket. Malinis yung room, merong lutuan gaya ng rice cooker, microwave at electric kettle, meron na din baso, plato, kutsara at tinidor. Meron din TV at aircon. Wala lang Wifi yung Room na nakuha ko pero ok lang dahil malakas naman ang mobile signal. Yung Chairs nga lang medyo mauga na, sira din yung ilang drawer, walang sabitan ng damit at towel sa banyo. Hindi rin masyado nakagala noong time na yun dahil umuulan pero goods parin yung stay namin. Over all worth it yung Stay namin. Sulit din yung discounted booking dito sa Tip.com app 😍