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9.5/10
Amazing
CChihakuWent there to recharge for a night and I can stay that there are only 2 things that disappointed me there.First, we happen to be placed besides a room that has a baby crying nonstop at 2am in the morning and 2nd, the crispy wings are super small like it came from a tiny bantam chicken. Though the pizza and other items in their bfast buffet are all super delicious.
For the positives, the staff are all very courteous and friendly. Room is clean and spacious with complete ammenities though it is not that soundproof since we can hear the crying baby next door at 2am.
The animals are the stars of my stay and they are so entertaining and very eager to chow down the feeds. I can probably stay there for the entire day if not for the rain that comes and goes.
Over all I'll be glad to stay at their hotel again and just vibe with the geese,chicken and the peacocks.
RRianne JoyThe facilities and amenities at the hotel were great. The hotel itself was clean and looked brand new, which was definitely a plus. The staff who assisted us to our room and the team at Kuna Cafe, where we had breakfast, were both friendly and helpful, making those experiences enjoyable.
However, the reception staff left much to be desired. Despite being the only guests in the lobby during our check in time, we were left waiting for an extended period, and the hospitality skills seemed lacking. Our frustration grew later in the evening when we called reception to inquire about reheating some food. We wanted to know if there was a microwave available and whether we could use it, but no one followed up with an answer. This delay left us having to go out at 10pm to buy food for our hungry child, which was very disappointing. It’s clear that the reception could greatly improve their customer service and communication skills.
Overall, while the hotel itself was pleasant, the reception and customer service experience needs significant improvement to match the quality of the facilities.
PS: photos were taken before check out
GGuest UserWe had a great stay at the hotel. Hindi namin inexpect that inside, the interior was really good. The staff are approachable naman and nice but sadly, when I requested sa reception for the shower heater to be checked, the operator said, he'll come pero walang pumunta sa room namin to check and address our concern. The food was okay, masarap din. Overall, we enjoyed our stay. I just hope sa shower magawan nila ng paraan kaso baka dahil malamig lng tlaga during that time kasi december. Thank you fynn botique hotel. We look forward coming back. God bless!
GGuest UserEscala truly boasts one of the most stunning locations and the best infinity pool in Tagaytay. The team is warm and accommodating, big shout out to the security guards, bellmen, and housekeeping for their friendliness and helpfulness.
Just a small tip for the front desk team, particularly the receptionist who handled our check-in: it would be helpful to briefly go over the reservation details and share a bit of information about the hotel’s amenities during the check-in process. This isn’t a complaint, just a friendly suggestion from someone also working in the hospitality industry, so guests won’t need to ask for every detail later on. Again i dont wanna put someone on a bad light.
GGuest UserWe booked a Superior Room via Trip.com, which mentioned an option between a king-size bed or two single beds. However, upon confirming directly with the hotel, we were informed that the room only comes with a king-size bed—there is no option for two singles. This was quite disappointing as the listing was misleading.
We then requested to upgrade our room, but on the day of our check-in, we were told it was unavailable due to a leak from the rain. With limited options, we had to proceed with the original room and pay extra for an additional bed, which was unfortunately not very comfortable. Unfortunately, the beddings also had multiple tears, which affected the overall comfort.
Additionally, the TV wasn’t working due to cable issues, and the other room we booked ended up not being used. We were told the front desk would be informed, but no clear update was given.
Lastly, the WiFi signal was very weak—I had to leave the door open just to get a stable connection.
While the staff were polite, we hope the hotel can improve on communication, listing accuracy, and room amenities for a better guest experience.
EElaiza Belle TanCelebrated my pre bday celebration with my sisters and my child, and despite the stormy weather plus feeling under the weather, we had memorable experience. Loved how smooth the check in and check out process was. The only downside was there are only two elevators in the building, and during that time, one of the elevator wasn't working. Nevertheless, it didn't affect our entire stay. The location was also nearby for food deliveries.
GGuest UserI rarely leave voluntary feedback for hotels we stay at,
but this one definitely deserves it.
Brittany Hotel is fairly new. We have been meaning to try it for a while since we always pass by it along Daang Hari. We initially booked just an overnight stay to relax a bit. Unexpectedly, we ended up coming back the very next day when we needed a place to stay for another three days and two nights. I asked the same receptionist, Ken, who assisted us during our first check-in if the deluxe room we previously stayed in was available, as we preferred it. They didn’t say whether it was, but instead informed us that they had upgraded our room to a premier one at no extra cost! It was such a pleasant surprise, especially since it was only our second visit. We really appreciated this thoughtful gesture, which made our stay even more enjoyable. A big thank you to Ken for being so helpful and kind. The level of service really stood out.
The overall vibe of the hotel is really nice. It's quiet, very clean, and has a cozy atmosphere. The staff are friendly and accommodating. Although we weren’t able to try most of the restaurant’s menu since we always came back late at night, the food we did try was enjoyable, and the coffee was surprisingly good. While the hotel might feel a bit limited for some, as it's still new, we had a great stay overall. It has quickly become our favorite among all the hotels we’ve stayed at. 😁 We hope they continue to provide great service and even improve it further, especially the facilities and amenities. We’ll definitely be coming back and recommending this place to our friends and family.
AAnonymous UserTaal Vista is a good place to stay when you’re in Tagaytay. There’s nothing more relaxing than getting an unobstructed view of Taal lake while having breakfast. Speaking of breakfast, Taal Vista offers a variety of food such as Filipino staples, salad, and bread, among others, which I really enjoyed. The rooms are not new but are clean well-maintained nonetheless (kudos to their cleaners who clean the rooms everyday!). If you’re after a serene place, this is the place to go. But if you want newer facilities, then you might want to consider looking for another hotel.
JJohn RexThe room was ok. The only issues were, malfunctioning aircon, no initial wifi, the door is kind hard to open and close, and no initial heater.
But they solved it by transferring us to another room, with portable wifi being delivered. Aircon was now working fine, and the heater was already turned on. Maybe it was that particular room that has issues.
But nevertheless, we had a good stay. I forgot, the pillow was kinda big, and it gives me some sort of a neck strain of some sort.
GGuest UserThe hotel staff is very kind and very knowledgeable around the place. They have a 24/7 check in. Very polite
Security: We felt secured in the hotel. They have CCTVs and guards are on duty 24/7.
The location is just beside the main road so it is very accessible. Tho it is located beside the road, we can't hear any sounds from vehicles or motorists along the road. I had a good sleep here.
Water: They have a strong water supply which is a big plus for this hotel as conpared to others.
Restaurant or in house food: not operational but you can order via grab or food panda. no charge.
Rooms: Clean. Bedsheets, pillow cases and comforters are very clean and pristine condition. No moldy smell from room. Spacious and with veranda. Ref is also available. Hopefully, you can add smart tv since your cable tv has 2-3 channels only :(
Cr: Bathtub is a plus point, with hot and cold shower, bidet, and compliementary hygiene kit.
Price: Very reasonable
Pool: needs to provide heater
Wifi: Good connection