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9.9/10
Outstanding
GGuest UserThe staff were incredibly nice and polite throughout our stay. The floors and surroundings were very clean and well-maintained, which made the place feel even more comfortable. And the sunset view? Absolutely magical such a beautiful and relaxing experience. Highly recommended!
However, I was very disappointed with the Trip.com booking and refund process. I originally booked two rooms, but one of the rooms was suddenly cancelled by the hotel and trip.com. It has already been 7 days, and I still haven’t received any update regarding my refund and its hard to contact them . What made it more frustrating is that the cancellation was not on my end — they were the ones who cancelled the booking, yet the refund process is taking far too long.
Because of this issue, I had to urgently look for another hotel and make another payment to cover our stay. I hope Trip.com and the hotel improve their room availability updates and customer service to avoid this kind of hassle for future guests.
GGuest UserThere aren't many good hotels in this area, and I felt this one wasn't worth the price. The entire La Union coastline faces the South China Sea, so the waves are really strong, making it only suitable for surfing. It's definitely not the right place for snorkeling or diving. The sand on the beach isn't fine either. The section in front of the hotel was okay, but the public beach was overflowing with sewage, which was truly an eyesore.
GGuest UserThe room is good, smell nice and spacious.the bed is comfy.no view but you can book rooms with window view. The shower and bathroom is spacious. But you need to wash your bum with dipper because the bidet spray is connected to the shower but all in its nice to stay here in travelite express la union.😁 the staffs are friendy.When your using the elevator going up the staff need beep a card to use the elevator but going down no need. 🫠
GGuest UserHas 2 or 3 small pool with a slide. Bfast was local dish. We only stayed 1 night. Got a wrist band to go to their sister resort close by to checkout the beach and resto.
As usual staff was excellent. Will return again
AAnonymous UserLocation wise, it was good spot cause its in the center of everything. Near to everything you could think of dropping by. However, the entrance has been sort of hard to find. To get to the entrance of the establishment, you’ll pass along the tricycle terminal going down to a pay-parking lot. Once you’ve reached the lot, the entrance is on the left most corner. (Idk if it’s really where the garbage disposal is placed. But we needed to pass-thru the garbage area before reaching the establishment when we checked in). It took us about 10-15mins just looking for the entrance itself.
Receptionist was very accommodating and we were even able to leave our things while waiting for the check in time so we could go around the town and look for places to eat. We were even able to check in earlier than expected.
Considering the price, we actually lowered our expectation about the place. However, the cleanliness was a big point for us. Room was okay, like you get what you paid for. It has the things that you’ll need to sleep. I just hope they would add a mirror on the room, curtains on both windows, and a clean aircon filter. Good news, we were able to sleep, but woke up with allergic rhinitis.
The SHOWER ROOM & CR WERE SHARED (LIKE PUBLIC SHARED-SHARED). For us, it was not the best shape for a paying guest used CR.
To some it up. There are things that could’ve been cleaned or well prep for use.
BEST PART, OUR ROOM WAS JUST 10-STEPS away from the beach!
GGuest UserOur stay at San Juan Hostel was really great. The place is clean, relaxing, and perfect for a short getaway. We loved that there was a pool where we could unwind and enjoy our free time. The location is also very convenient because it is near Kabsat and just a short walk to the beach, which made it easy for us to explore and enjoy the area. The staff were friendly and accommodating, and the overall atmosphere of the hostel felt welcoming and peaceful. It was definitely a pleasant experience, and we would gladly stay there again.
AAnneThe wifi signal was difficult in the pool area and we had to ask the front desk multiple times to fix the room wifi. The shower water was also very slow. The cafeteria has no onsite waiters, you will have to look for them in order to order. The aircon wasn't cold enough for a room that's for 4 pax so we had to ask for an extra fan in the room.
But the pool is good especially if you have kids. The beach area is also clean and not crowded so that's a good point. The food price is also affordable. The location if good for those who have private cars but i'll be quite far for commuters to find places to eat outside of the hotel.
GGuest UserI was transferred to the other branch which is in San fernando, The place is really nice 2 mins walk to go to the beach and 5-10 mins ride to san juan. The land lady is very accomodating will surely comeback.