Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
79 reviews
8.9/10
1 night
From โฌ30
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Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
96 reviews
8.9/10
1 night
From โฌ52
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8.9/10
Very Good
SSHANSHANexcellent service! Very serious and patient! More formal! Suitable for a family holiday! Safe and secure! Security staff is also very polite! The restaurant staff has a Chinese-speaking boy! Learning Chinese for several months! Overall good! Great! for safety! The windows won't open here! Are all closed! The hotel should be the same!
RRoger Wang RogerThis hotel is actually a detached villa in downtown Lahore. There was no breakfast on the Internet at the scheduled time. I did not expect that breakfast was quite rich, and it was delivered to the room.
During the period, a kettle was broken and repaired in time. It's comfortable to drink some hot water.
GGuest UserThe hotel has a great location, conveniently close to Lahore Airport, and the premises felt very secure with several security checks before reaching the lobby. I was warmly greeted by a hotel representative who picked me up and took me to the hotel. Both the buffet breakfast and dinner at the hotel restaurant were excellent, offering a wide variety of delicious food. The staff across all areas, including the reception and restaurant, were very respectful and helpful. I want to especially mention Muhammad Arslan, who stood out for his attentiveness and dedication to serving all guests with the utmost care.
However, there are a few areas that could be improved. First, the prayer hall is located in an awkward and unclean area. I noticed a family struggling to find a suitable place to pray, and the staff was not even aware of the Qibla direction. They ended up praying in the executive room, which was not ideal. Secondly, the cafรฉ and restaurant lacked alternatives like almond or soy milk, which is important for guests with allergies. Some in-room amenities, like the dental kit, were missing at check-in and appears the second day after the room makeup. The swimming pool ladder felt weak and was not deep enough, which could be a safety concern. Additionally, the iron in the room was dirty, broken, and leaking water, which made it difficult to use.
Overall, I had a pleasant stay but hope these points will be addressed to enhance the guest experience further.
GGuest UserThe hotel itself is good but the service at reception was terrible. Since I had strange noise continually at my room, I requested to change room. But due to fully booked on that day, the reception staff couldnโt change. Thatโs is fine not to change due to fully booked but they didnโt do any reaction to stop noise. I invited reception staff (Mr.A) 2 times to let Mr.A hear what kind of noise I heard and Mr.A said maybe housekeeping on different floor is still working (1 am at night!), I will check it etc, but even 1 hour later I still had strange noice. Obviously Mr.A didnโt do anything to stop noise and I again invited reception other staff (Mr.B, senior of Mr.A)to my room but Mr.B didnโt hear anything from Mr.A and Mr.B didnโt know also anything what Mr.A did for the noise even Mr.B is senior position. Mr.B promised to ask Mr.A what Mr.A did for the noise and give me feedback. But Mr.B didnโt give me any feedback.next day on 8am I requested to change room but since the reception staff (Mr.C)seems to be sick, Mr.C said Mr.C request other staff to change room. But nothing happened. So around 11am,I again went to reception to request change room. But then other staff (Mr.D) said still there are no available rooms since check out time is 12 noon.but it means even I requested to change room at 8, until 11pm I again went to reception, they didnโt inform me anything. They should have informed to wait until noon etc in advanced. I was very much disappointed such poor service. They didnโt react anything about the notice issue at all and next day they didnโt inform me anything about changing room until I requested again and again. Very poor and unprofessional staff at reception.
SShehroz1I waited more than 30 minutes for check-in even though they told me it would be ready at 3 PM. The apartment was still not prepared, and it felt like we were not treated as guests at all. At check-out, they asked us to stop and wait again because they needed to inspect the apartment before letting us leave. Because of this delay, I ended up missing my flight. The whole experience was extremely frustrating and disappointing.
Hotel near Gulberg, Lahore 100% of visitors choose this area
Price per night from:โฌ34
6.7/10
RRaja1990Located in the area of Johar town and It was a nice hotel and great hospitality. It's very convenient for transportation and it has many restaurants and mini markets around it . Easily accessible from airport and Daewoo bus stand.