AAnonymous UserThe front desk wasn't friendly and charged me double the damage deposit. They told me they would resolve it and I would get an email saying it was going to be resolved. I got a email with nothing resolved. I won't be going back to that establishment. Extremely disappointed.
GGuest UserChecking in I was told there was no hot water : waiting on a part for repairs. They let me check into their sister-hotel across the street with no additional charges, even though my reservation was prepaid and didn't technically allow refunds or changes.. Obviously I was thrilled to have quiet, clean and hot water for the night! Great customer service attitudes at both places, too!