Noise from pool was loud - screaming and yelling kids from 3 in the afternoon until 10 at night. Asked for room change but hotel was booked solid. Asked for partial refund but was told third party booked room which was not true. Also hotel put a $250 (double my room rate) hold on my card - for “extras “ that might be charged to my room. Had no notice of this until I checked in! Was told it would be refunded on checkout - also not true
The front desk wasn't friendly and charged me double the damage deposit. They told me they would resolve it and I would get an email saying it was going to be resolved. I got a email with nothing resolved. I won't be going back to that establishment. Extremely disappointed.
The room was average, the service was average, it was very noisy at night and I didn't sleep well. Very close to the city center, it is convenient for shopping
We had a lovely stay here! The beds were comfortable and the breakfast was pretty good, they had eggs, biscuits, bread, fruit, coffee, and more things! Would totally recommend it!