I never even got the chance to stay at the hotel due to them having a double column list of bank/cc they don't accept. I attempted to cancel my stay and they weren't trying to assist with that. All I was told was to contact the booking company and they would refund my payment. Well nine of this has happened and I tried 3 times to get my money back and they gave me the run around about timing as if I hadn't tried multiple times to cancel