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8.7/10
Very Good
RROBERT DAVIDGreat place, great room. Amazing breakfast, but not included. I’ve been a Hilton garden inn customer since a month in Hong Kong and a week in nyc in 2019.
JJayne LynnWhen we got to the hotel there was a lot of construction happening inside and no one addressed it. No one said, sorry for the mess or disruption. At one point the beds were totally vibrating from the work being done. Then, the toilet got clogged. We called down and they said that there was no maintenance guy on duty but they brought me a plunger... Even when the blockage was cleared, the toilet would not flush properly. I finally went down to the desk to see what to do next. The girl at the front desk said she could ask the maintenance guy from next door to come or we could switch rooms. I said that if he came soonish, we would keep the room. The man came and was able to correct the toilet issue and we had no further problems with that. Finally, the kids were pretty excited to go swimming, but the hot tub was empty. The pool was so cold the kids were in for a few minutes but couldn't stay because the water was so cold and the chlorine was so high that it burned the eyes to just be in the room. We were able to eat enough breakfast in the morning to satisfy us, but it was still hindered by the construction in the lobby. The Holiday Inn Express is not a bad place and is probably better when everything is working, but we were not the recipient of that kind of stay.
GGuest UserThe pillows on the bed were sub-par. The room had an odor that I think was coming from the carpet. Only 1 elevator was working, 2 small hot tubs and 1 not working. No instructions in the room for 2 remotes. Not sure I’d rebook for those reasons alone.
GGuest UserI love the americinn hotels. This was our first time at this location. Our king studio suite was the perfect amount of space for our family of 4. Only downfall was the fact that the little kid portion of the pool was slightly deeper than expected. Not a bad thing for our older child (4), just not ideal for younger or short children.
CCrystalGreat hotel stay with friend for birthday.
Tea and coffee at the lobby was really nice. Friendly staff and clean room. Breakfast was plentiful and yummy.Pool and hot tub were great to relax in. Would stay here again as we love to travel to the US from Canada. 😁
BBeth Forkner MoeThis was a trip for a family funeral. It served our needs well. I had stayed there 4 years ago. It doesn’t seem like it has been kept up very well - definitely sighs of aging.
There was an advertised “dinner” in the lobby in the early evening; it was chicken nuggets, iceberg lettuce with dressing, and potato chips. I think a “happy hour” with things like chips/salsa, cheese/crackers, veggies/dip might be more appealing.
The breakfast was better than expected - the best we’ve seen since our limited travels the past pandemic years. Wasn’t fancy, but it was ok.
Front desk staff was very helpful.
A serviceable hotel, at a reasonable cost.
GGuest UserPerfect for an overnighter! Came in at midnight from the airport and slept and checked out before 11am with no problems. Staff at reception so lovely
GGuest UserWas in town on business. Stayed here over night, I had no issues. I was treated well. The room was clean, the beds were comfortable. I would stay here again.