Everyone was very nice. The hotel was clean. Check in was easy. The location was right off the highway and near many chain stores (Target, TJ Maxx, Old Navy, Bed, Bath, and Beyond), restaurants, and a grocery store. There was a free grab-and-go breakfast (muffins, oatmeal, yogurt, juice, coffee).
I only had one problem. I am allergic to feather pillows. There were 6 pillows in our room, all were feather pillows. I called down to the front desk and asked for a different pillow. They said they would have to check to see if they had other pillows. Minutes later a very nice person from housekeeping was at my door giving me another pillow....which was also a feather pillow. We ended up having to buy new pillows for our stay.
The room was somewhat clean. The window curtains had stains. The shower was supposed to be handicap accessible but it was not. The shower has no room to stand and shower so you have to set on the built in seat to bathe. Wheelchairs can’t roll into this shower so you’d have to lift the person into the shower. The breakfast was decent. Boiled eggs, waffles, cereal, donuts, bagels, OJ, cranberry and apple juice, sausage gravy and biscuits.
The hotel is being remodeled and we were in a remodeled room. Due to COVID supply chain delays the room was not finished. We had no closet and there were no shelves in the bathroom so towels were stacked on back of toilet. The room is extremely poorly lit. There was only one tiny lamp between the two beds. It was a rainy dark morning and so it was hard to see in the main room. We stayed at a Hampton Inn two nights before in Wheeling West Virginia. That room was bigger and brighter and had a closet and it cost almost 40 dollars less. Go figure.