Featured facilities: Garden, Parking, Outdoor Furniture
Great
163 reviews
9.3/10
1 night
From £51
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8.8/10
Very Good
GGuest UserAfter a long trip you come to the hotel and just want to check in without problems. Unfortunately, this was not the case. A staff member told me hard that breakfast was not included in the price and does not even try to explain why. Simply, despite evidence, he said differently... Fortunately, the next day, another employee was and explained to me how and what is. Then the matter was quickly resolved.
Frokost costs €12.90, and there are no hot dishes (e.g. sauce, eggs, etc.). Only bread, sauce and sweets... cooked eggs were cold! ... so better elsewhere breakfast than in the hotel...
GGuest UserCheck-in time is given as 1:00 p.m. - 8:00 p.m. In fact, the room could only be occupied shortly before 6 p.m. This was not due to the cleaning team but to reception/management, who had allowed the previous guest to occupy the room until 5 p.m. (instead of just 12 p.m.). The wish of the previous guest was therefore at the expense of the new guest. The welcome discussions at 1:45 p.m., 5:25 p.m. and 5:50 p.m. are a bit tense; a friendly, warm “welcome” is different.
A tax is due when checking out, even though the invoice was already charged when booking. This could have been mentioned on the reservation confirmation or somewhere else or at the very latest when checking in. When saying goodbye, an unpleasant situation arises in the form of a discussion with a sluggish, grumbling receptionist who obviously feels disturbed.
The room's facilities are perfectly fine: If the bathtub is to be used as a shower, a robust grab bar would be an advantage for safety when getting out (slippery).
About the location: within walking distance of the train station, easily accessible by tram, not too far from the center, so there is some (but not really much) street noise until midnight and from 5:30 onwards.
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