"Although the staff were friendly this was a rather 'tired' 'commercial' hotel that didn't live up to its website. After we had booked in and were settling in our room, a member of staff burst in without knocking, saying "sorry, we thought the room was empty because it was quiet!" Bizarre. The room did have a sea view, but was built partly under the staircase so a little noisy when people tramped up to the next floor. It was also small, and the 'double' bed very narrow, perhaps four foot wide? En-suite also narrow with toilet that was difficult to flush properly. Evening meal was a bit grim, we thought the steak pie would be a safe bet, but was just meat piled on puff pastry, with under-done vegetables. Somebody's idea of a 'trendy' meal? Unbalanced and far too dry, could only eat half of it. Chef's day off? Continental breakfast was fine. (Which was just as well as the cooked breakfast was rather expensive!) Local street parking was plentiful and free - a benefit that takes some getting used to!"

"La Borieux service"

"Visited with friends for a meal, on a busy Friday evening. Even although the restaurant and bar were both busy, our service was excellent; friendly and professional staff and service with a smile. Top quality food in beautiful surroundings. Can highly recommend."

"Lovely family hotel in a great location. We were in the recently renovated annex with a view of the bay and it was fabulous. Super clean and comfortable. Dinner and breakfast were great. The nicest place we stayed in our week in Shetland. Staff were friendly and welcoming too."

"We stayed at Herrislea for 4 nights, and thoroughly enjoyed it. Very friendly and efficient staff (thank you, Milena, for messaging to offer the early check in), comfortable and well appointed rooms, toiletries, and a great breakfast. Reliable internet, lots of parking, and just a few minutes into Lerwick made this an excellent base to explore Shetland. Don’t expect the Ritz, but do expect comfort and a chilled time. Dinner is available though we mainly opted to explore the varied range of restaurants across the island. Definitely worked for us, and recommended."

"Nice hotel. Lovely bedrooms comfy beds great bar maid. Food terrible. Our menu had been changed on the Friday night for dinner they said the menu had not been sent through in time from the travel coach company. So potato and leek soup very spicy. Macaroni all dried out..meatballs very hard when trying to put fork into it.and pasta bland .no taste not enough sauce through the pasta .like some passata had just been put Into. The pasta . They don't do poached eggs as I asked the waiter ..only fried and scrambled. Somone wanted beans on toast for breakfast two slices of toast together no butter looked like a tin of beans poured over the toast this is not acceptable. Food should be what you are paying for. Told who I presume was the manager. Nothing done about the complaints . Food was a lot better on the ferry."

"The low point of my uncomfortable week at this hotel was witnessing the Thai owner ignore a fire alarm and turn her back on concerned guests. The alarm went off after 11pm on 30 September, we guests gathered in the main hall ready to evacuate. The owner came out, turned off the alarm at the panel stating it was room 3. Her only reaction was to stick her head around the corner and sniff the air. She then announced that room 3 must be smoking, and without making any further attempts to check on the safety of room 3 or any possible fire, made to return to her staff quarters. We guests all clamoured with concerns, asking her to at least knock on room 3's door in case they had for example fallen asleep with a cigarette. The owner completely ignored us and went back ot her quarters. It was left to one of the guests to knock on Room 3's door and ask about their wellbeing. Appalling negligence of fire safety and I left the next day to move to a different hotel as I no longer felt safe. This was after putting up with more than a week of erratic and indifferent housekeeping (I don't think they changed my bedding once), a bowl-shaped bed ineffectively propped up with a sheet of plywood, worn-out pilly bedding and threadbare towels, unfriendly staff whose English is not great, and the paper-thin wall between my room and next room's bathroom - I could hear absolutely everything, and I mean EVERYTHING, it was as if they were using the toilet in my room. The only pros here are the convenience for the town centre and Wool Week events, and the breakfasts were good."

"Eddlewood is a lovely guesthouse with bright, clean, comfortable rooms, a great location (good and easily found on-street parking, too) and a great host. This was my second stay, made all the more welcoming when greeted by name. Not suitable if unable to do stairs, though."

"Nice enough hotel had a ample room overlooking a small bay. Hotel was very quiet not many other guests due to time off year, sone restoration works ongoing at time. Quaint way off checking in, you had to phone for receptionist to come by and check you in, but it works."